Deskside Technician

BCIC Swiss; Düsseldorf; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is looking for a Deskside Technician in Düsseldorf, Germany. This full-time, on-site role involves providing IT support to users and VIPs, troubleshooting various IT issues, and maintaining inventory.

The ideal candidate has 3–5 years of experience, fluent in German and English, and possesses a valid work permit. Join BCIC Swiss to be part of a growing team committed to high-quality service.

Qualifikationen

• 3–5 years of Deskside Technician experience.
• Fluent in German and English.
• Valid permit to work in Germany.
• Strong communication and customer service skills.

Aufgaben

• Provide onsite IT support for users and VIPs.
• Troubleshoot hardware, software, network, and device issues.
• Handle ServiceNow tickets, emails, calls, and Slack requests.
• Install, configure, image, and deploy laptops/desktops.
• Support conferencing and AV systems.
• Perform IMAC activities and hardware replacements.
• Maintain IT asset inventory and documentation.
• Ensure issues are resolved within SLA.

Kenntnisse

Windows & Mac Support

ServiceNow / ITSM Tools

Active Directory

SCCM

Networking (DNS, DHCP, VLAN)

Laptop/Desktop Imaging & Deployment

VIP & Deskside Support

Remote Support & Ticket Handling

MS Office

Printers

Video Conferencing

Asset Management & Device Configuration

Jobbeschreibung

Skills Windows & Mac Support, Hardware & Software Troubleshooting, ServiceNow / ITSM Tools ,Active Directory, SCCM, JAMF, Networking (DNS, DHCP, VLAN), Laptop/Desktop Imaging & Deployment, VIP & Deskside Support, Remote Support & Ticket Handling, MS Office, Printers, Video Conferencing, Asset Management & Device Configuration

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time, on-site) "Deskside Technician" in Germany.

Responsibilities

• Provide onsite IT support for users and VIPs
• Troubleshoot hardware, software, network, and device issues
• Handle ServiceNow tickets, emails, calls, and Slack requests
• Install, configure, image, and deploy laptops/desktops
• Support conferencing and AV systems
• Perform IMAC activities and hardware replacements
• Maintain IT asset inventory and documentation
• Ensure issues are resolved within SLA

Requirements

• 3–5 years of Deskside Technician experience
• Fluent in German and English
• Valid permit to work in Germany
• Strong communication and customer service skills