IT Support Specialist / Munich

BCIC Swiss; München; Vor Ort; EUR 30.000 - 40.000; Teilzeit

Zusammenfassung

BCIC Swiss GmbH in Munich, Germany is hiring an IT Support Specialist (Part-time, on-site). The role involves providing first- or second-level support for customer issues, maintaining ticket updates, and troubleshooting both Windows and macOS systems.

Candidates must have several years of experience in IT, fluency in German and English, and a valid work permit. The position offers an opportunity to work with third-party vendors on complex AV issues.

Qualifikationen

• Solid experience in troubleshooting customer issues.
• Several years of experience in the IT field.
• Must hold a valid work permit in Germany.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Provide timely communication on issue status and resolution.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Jobbeschreibung

Skills Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Part-time, on-site) "IT Support Specialist" in Germany

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Germany
• Several years of experience in the IT field
• Local language (German) & English fluency mandatory .