(Senior) User Researcher (f/m/d)

SAP SE; Walldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading software company is looking for a Senior User Research Specialist to enhance the user experience of their S/4HANA cloud solution. You will lead user-centric projects by closely working with product teams and engaging with end users to understand their needs. The ideal candidate should possess a degree in relevant fields and have experience in user research within a business software context. Join a collaborative international team focused on innovation and inclusion.

Leistungen

Professional development opportunities

Inclusive company culture

Flexible working models

Qualifikationen

• 4-6 years of experience conducting user research in a business software context.
• Experience applying various qualitative and quantitative user research methods.
• Experience in ERP software or product models is a plus.

Aufgaben

• Lead and execute user-centric projects end-to-end.
• Engage with end users to understand their needs.
• Collaborate closely with key design and product team members.

Kenntnisse

User research experience

Excellent communication skills in German and English

Team player

Time management skills

Ability to work in cross-functional teams

Ausbildung

Degree in Psychology, Cognitive Science, or Human-Computer Interaction

Tools

UserZoom

Dovetail

Jobbeschreibung

(Senior) User Research Specialist - Business Suite UX (f/m/d)

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do:

As a User Researcher in our team, you contribute to an excellent user experience of SAP’s strategic S/4HANA cloud solution and the Business Suite in a broader perspective.

As a User Researcher you work closely together with key design and product team members to identify and explore discovery spaces. Your job is to lead and execute user‑centric projects end‑to‑end, from roll‑in to conceptualization and usability testing. You engage with end users, customers, and customer‑facing teams to better understand the needs of the users. With your skills and passion, you and the whole UX team drive a user‑centric product definition.

What you bring:

• Degree in Psychology, Cognitive Science, Human‑Computer Interaction or comparable fields
• Minimum 4‑6 years of experience conducting user research, preferably in a business software context
• Experience applying a variety of qualitative and quantitative user research methods
• Experience with different research tools (e.g. UserZoom, Respondent, Dovetail)
• Experience in the area of ERP software and/or working in a product operating model is a plus
• Excellent communication skills in German and English
• Dynamism, strong team player with good writing, presentation, and time‑management skills
• Comfortable working and communicating in international and cross‑functional teams
• Ability to engage and convey findings to cross‑functional technical and non‑technical teams

Meet your team:

You work in an international team with highly motivated and creative user researchers in close collaboration with our UX design teams. Besides your UX colleagues, you work very closely with product management and engineering counterparts, particularly in the Finance area. The team is predominantly conducting user research projects for SAP S/4HANA Cloud Public Edition.

Bring out your best:

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion:

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

Equal Employment Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].