Senior Manager, Digital Platforms, Content Production

Jobtailor; Deutschland; Vor Ort; EUR 55.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Content Operations Manager in Germany to administer LMS platforms and coordinate production workflows for digital education assets. The role involves collaborating with multiple departments to ensure high-quality publishing, metadata governance, and timely releases across webinars, podcasts, and digital libraries.

You will analyze engagement data to optimize user experiences, manage content lifecycles, and support educational programs within a professional

Qualifikationen

• Must have strong organizational skills and the ability to manage multiple initiatives and deadlines.
• Excellent written and verbal communication across departments.
• Ability to interpret engagement data and platform performance to inform decisions.

Aufgaben

• Administer and support HRS digital content platforms, including Heart Rhythm One and related channels.
• Lead LMS production activities: course creation, configuration, testing, publishing, updates and maintenance.
• Coordinate end-to-end production and publication lifecycle for webinars, podcasts, videos, and other assets.
• Coordinate recording sessions with faculty, moderators, and SMEs.
• Serve as primary contact for Salesforce and LMS‑related inquiries.
• Manage content publishing workflows, metadata, tagging, and governance processes.
• Collaborate with Education, Marketing & Communications, Membership, Meetings, and other departments.
• Coordinate platform enhancements, testing, issue resolution, and release management.
• Monitor and report platform usage, engagement metrics, content performance, and user adoption trends.

Kenntnisse

Digital content platforms

LMS administration

Cross-functional coordination

Communication skills

Ausbildung

Bachelor’s Degree in Communications, Digital Media, Information Technology, Business Administration, Education, Marketing, or related field

Tools

Salesforce

Learning Management System (LMS)

Jobbeschreibung

Responsibilities

• Administer and support HRS digital content platforms, including Heart Rhythm One and related digital education dissemination channels.
• Serve as the primary operational lead for learning management (LMS) production activities including course creation, configuration, testing, publishing, updates, and maintenance of educational offerings.
• Coordinate the end-to-end production and publication lifecycle for webinars, podcasts, videos, educational programs, digital libraries, and other content assets.
• Coordinate recording sessions with faculty, moderators, and subject matter experts.
• Serve as the primary point of contact for Salesforce and LMS‑related customer inquiries.
• Manage educational content assets throughout their lifecycle.
• Manage content publishing workflows, metadata standards, tagging structures, and content governance processes.
• Collaborate with Education, Marketing & Communications, Membership, Meetings, and other departments.
• Coordinate digital content platform enhancements, testing activities, issue resolution, and release management activities.
• Monitor and report on platform usage, engagement metrics, content performance, and user adoption trends.

Requirements

• Bachelor’s Degree in Communications, Digital Media, Information Technology, Business Administration, Education, Marketing, or a related field preferred.
• Five or more years of experience managing digital platforms, content operations, online learning programs, community platforms, or related digital experiences.
• Experience coordinating content production workflows and publishing processes across multiple digital channels.
• Demonstrated success managing cross‑functional projects involving multiple stakeholders and vendors.
• Experience working within a professional society, association, healthcare, medical education, or nonprofit environment preferred.
• Experience supporting online communities, learning management systems, digital content libraries, or subscription‑based digital products preferred.
• Understanding of digital product administration, content management, community platforms, and learning technologies.
• Strong organizational skills with the ability to manage multiple concurrent initiatives, deadlines, and stakeholders.
• Excellent written and verbal communication skills with the ability to work effectively across departments.
• Commitment to delivering exceptional digital experiences that support member engagement and organizational objectives.
• Ability to interpret engagement data, usage metrics, and platform performance information to inform decisions.
• Ability to identify operational challenges and implement practical, scalable solutions.
• Comfortable working within a rapidly evolving digital environment and managing shifting priorities.
• Ability to build productive working relationships and achieve results through coordination and partnership.

Core Competencies

Demonstrates expertise in managing digital content platforms and learning management systems, with a strong focus on content production workflows and cross‑functional project coordination. Proven ability to analyze engagement metrics and implement solutions that enhance user experience and support organizational goals.