Senior Customer Success Manager (Fully Remote)

Accela; Deutschland; Hybrid; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

Accela is seeking a senior account management professional to own a portfolio of mid-market government accounts within a defined region. You will forecast renewals, identify risks, and implement retention strategies to maximize value for government agencies.

You will build trusted advisor relationships with CIOs and department leaders, leading business reviews and leveraging AI to scale coverage across accounts.

Aufgaben

• Own a portfolio of up to 50 mid-market government accounts in a defined region, using segmentation to determine engagement.
• Drive gross dollar retention by forecasting renewals, identifying risks, and executing retention strategies through value attainment.
• Build trusted advisor relationships with CIOs and department leaders, leading business reviews and scaling coverage across accounts with AI.

Jobbeschreibung

• Own a portfolio of up to 50 mid-market government agency accounts within a defined region, using a touch-based segmentation model to determine engagement levels.
• Drive gross dollar retention by forecasting renewals, identifying risks, and executing retention strategies through consistent value attainment.
• Build trusted advisor relationships with CIOs and department leaders, leading business reviews and leveraging AI to scale coverage across accounts.