Senior Customer Success Manager

Meyandy LLC; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Meyandy LLC is seeking a Senior Customer Success Manager to lead end-to-end customer lifecycle management and drive long-term satisfaction for large multinational clients using Brianloop's product offerings.

You will collaborate with senior executives to solve governance challenges and ensure high product adoption, retention, and referrals across global accounts.

Aufgaben

• Seamless project management through all phases of the customer relationship, including managing users of Brianloop's applications and Board Directors and Corporate Executives.
• Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including expansion of use of Brianloop's products and services to be passed to Expansion Sales.
• Provide an excellent customer experience for all accounts by anticipating and resolving issues and maintaining accounts/systems in a manner that exceeds expectations.

Jobbeschreibung

Position Overview:

The Senior Customer Success Manager is a highly commercial minded and motivated individual that c oordinates successful end to end customer lifecycle management to ensure long-term satisfaction, accelerated net retention, NPS, product usage and referrals. The Senior Customer Success Manager is a naturally, collaborative individual who thrives in a customer focused environment and has had proven success in partnering directly with leaders of large multi-national companies in solving their governance challenges using our product offerings.

Key Responsibilities

• Seamless project management through all phases of the customer relationship, including managing the users of Brianloop's applications; the Board Directors and Corporate Executives.
• Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Brianloop's products and services to then be passed to the Expansion Sales team.
• Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations.