Senior Customer Success Manager – Government

Jobtailor; Deutschland; Remote; EUR 78.000 - 129.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Senior Customer Success Manager to own a portfolio of government regulatory accounts. You will build trusted relationships with Executive Directors and state officials, develop success plans aligned with agency mandates, and lead training programs for regulators and associations.

You will monitor engagement metrics, translate data into insights, demonstrate customer value, and collaborate with product and government affairs teams to drive retention and compliance outcomes.

Qualifikationen

• 5+ years of B2B SaaS Customer Success or Account Management experience in government/public health
• Understanding of public-sector red tape, RFP cycles, and government stakeholders
• Direct experience with healthcare compliance, state health departments, or professional licensing preferred
• Ability to communicate complex software capabilities to non-technical government leaders and align them with public policy goals
• Remote work capability and self-sufficiency
• Ability to manage complex books of business and multi-layered organizations
• Ability to identify churn risks and build strategic relationships to retain customers
• Legally authorized to work in the US; sponsorship not offered

Aufgaben

• Serve as primary owner for a portfolio of government regulatory boards and state agencies
• Build trusted relationships with Executive Directors and state officials
• Develop customer success plans aligned with agency mandates, Department of Health regulations, and public-sector risk priorities
• Lead customized training programs for regulators and associations
• Monitor engagement metrics and translate data into “State of the Agency” insights
• Demonstrate sustained customer value and support long-term retention
• Act as lead problem-solver for complex account hurdles
• Collaborate with internal product and government affairs teams
• Conduct strategic business reviews to assess progress
• Identify opportunities to deepen partnerships and improve compliance outcomes

Kenntnisse

B2B SaaS Customer Success

Government Regulatory Experience

Healthcare Compliance

Account Management

Strategic Relationship Building

Jobbeschreibung

• Serve as primary owner for a portfolio of government regulatory boards and state agencies
• Build trusted relationships with Executive Directors and state officials
• Develop customer success plans aligned with agency mandates, Department of Health regulations, and public-sector risk priorities
• Lead customized training programs for regulators and associations
• Monitor engagement metrics and translate data into “State of the Agency” insights
• Demonstrate sustained customer value and support long-term retention
• Act as lead problem-solver for complex account hurdles
• Collaborate with internal product and government affairs teams
• Conduct strategic business reviews to assess progress
• Identify opportunities to deepen partnerships and improve compliance outcomes

Requirements

• 5+ years of B2B SaaS Customer Success or Account Management experience specifically managing government, regulatory, or public health accounts
• Understanding of public‑sector red tape, RFP cycles, and government stakeholders
• Direct experience with healthcare compliance, state departments of health, or professional licensing strongly preferred
• Ability to communicate complex software capabilities to non‑technical government leaders and align them with public policy goals
• Self‑sufficient working style in a remote environment
• Ability to manage complex books of business and multi‑layered organizations with limited oversight
• Ability to identify churn risks and build strategic relationships to retain customers
• Legally authorized to work in the US; employer unable to offer sponsorship

Core Competencies

Demonstrates expertise in managing government regulatory accounts and building strategic relationships with stakeholders. Proficient in healthcare compliance and translating complex software capabilities to align with public policy goals.

Highest-signal resume keywords

• B2B SaaS Customer Success
• Government Regulatory Experience
• Healthcare Compliance
• Account Management
• Strategic Relationship Building

Hard Skills

• Customer Success Plans
• Engagement Metrics Monitoring
• Data Analysis
• Problem‑Solving
• Training Program Development

Soft Skills

• Relationship Building
• Communication
• Self‑Sufficiency
• Collaboration
• Strategic Thinking

Industry Keywords

• Public‑Sector Risk Priorities
• RFP Cycles
• Government Stakeholders
• State Departments of Health
• Professional Licensing