Head of Customer Success (Fully Remote)

InSite Health; Deutschland; Hybrid; EUR 155.000 - 207.000; Vollzeit

Zusammenfassung

InSite Health is building the operating system for school and community wellness by partnering with school districts, government entities, and healthcare organizations to improve access and outcomes. They are a rapidly growing company seeking a senior customer success leader to build and scale their customer success function.

The role requires leadership of a zero-to-one build in a rapidly growing company, with frequent travel and a hybrid work arrangement, preferably near NYC-area markets.

Qualifikationen

• 7+ years in Customer Success, Account Management, or similar customer-facing leadership.
• Proven experience building or scaling a CS organization, with strong executive presence and comfort with institutional customers.
• Willingness to travel frequently and work in a hybrid environment with a preference for NJ, PA, or Greater NYC.

Aufgaben

• Build the Customer Success organization: processes, playbooks, KPIs, team structure, and technology.
• Drive customer experience from contract to launch, adoption, renewal, and expansion.
• Establish health scoring, early-warning systems, and reporting for retention and growth.

Kenntnisse

Customer Success leadership

Executive presence

Account Management

Customer-facing leadership

Jobbeschreibung

• This is not a management role for a mature function; it is a zero-to-one build in a rapidly growing company.
• You will design systems, lead a team, and personally work with customers across implementations and executive relationships.

What You’ll Own:

• Build the Customer Success organization: processes, playbooks, KPIs, team structure, and technology.
• Drive customer experience from contract to launch, adoption, renewal, and expansion.
• Establish health scoring, early-warning systems, and reporting for retention and growth.

What We’re Looking For:

• 7+ years in Customer Success, Account Management, or similar customer-facing leadership.
• Proven experience building or scaling a CS organization, with strong executive presence and comfort with institutional customers.
• Willingness to travel frequently and work in a hybrid environment with a preference for NJ, PA, or Greater NYC.

InSite Health

InSite Health is building the operating system for school and community wellness by partnering with school districts, government entities, and healthcare organizations to improve access and outcomes. They are a rapidly growing company seeking a senior customer success leader to build and scale their customer success function.