Sr. Customer Success Manager, Federal

Abnormalsecurity; Deutschland; Remote; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Abnormalsecurity is seeking a Customer Success Manager for Fed/SLED to manage and grow a portfolio of customer relationships, ensuring their success and satisfaction with the Abnormal platform.

You will act as a trusted advisor, align on success criteria, drive adoption of best practices, educate on new features, identify upsell opportunities, and proactively address issues while feeding back to internal teams.

Qualifikationen

• Experience in enterprise SaaS product support environments.
• Ability to build executive-level relationships and deliver measurable outcomes (renewals, health scores, growth).
• Strategic thinking with planning and problem-solving skills.
• Able to lead cross-functional initiatives addressing customer needs and delivering scalable solutions.
• Knowledge of customer lifecycle management, journey mapping, touchpoints, and retention strategies.

Aufgaben

• Manage and grow a portfolio of customer relationships.
• Ensure customer success and satisfaction with the Abnormal platform.
• Educate on new features and drive adoption of best practices.
• Identify upsell opportunities and proactively address issues.
• Provide feedback to internal teams to improve products and services.

Kenntnisse

Enterprise SaaS

Executive relationships

Account management

Cross-functional leadership

Lifecycle management

CRM knowledge

Tools

CRM systems

Jobbeschreibung

About the Role

As a Customer Success Manager, Fed/SLED you will manage and grow a portfolio of customer relationships, ensuring their success and satisfaction while maximizing value realization from the Abnormal platform. Acting as a trusted advisor, you’ll align on success criteria, drive adoption of best practices, educate on new features, identify upsell opportunities, and proactively address issues while providing feedback to internal teams.

Who you are

• Experienced in enterprise SaaS product support environments
• Skilled at building long-term, executive-level relationships and delivering measurable outcomes (renewals, health scores, growth)
• Strategic thinker with strong account management, planning, and problem-solving skills
• Capable of leading cross-functional initiatives to address customer needs and deliver scalable solutions
• Knowledgeable in customer lifecycle management, including journey mapping, touchpoints, and retention strategies
• Proficient with case management systems and CRMs (e.g., ...