Customer Success Account Manager

PowerToFly; Deutschland; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading SaaS provider in Germany is seeking a Customer Success Account Manager to enhance customer retention and support enterprise clients. The role involves overseeing the entire customer lifecycle, managing relationships, and ensuring success through strategic guidance and training. Ideal candidates should possess 3-5+ years of experience in account management, a bachelor's degree, and the ability to manage complex projects effectively. This position offers opportunities for career growth and contribution to customer success metrics.

Qualifikationen

• 3-5+ years of experience in customer success or account management.
• Proven track record managing enterprise B2B SaaS accounts.
• Strong project management skills with complex initiatives.

Aufgaben

• Manage the complete customer lifecycle for enterprise accounts.
• Lead customer success operations to fulfill all commitments.
• Document calls and maintain comprehensive account charters.
• Coordinate with internal teams to communicate deliverables.
• Provide strategic guidance to enterprise customers.

Kenntnisse

Customer success

Account management

Project management

B2B SaaS experience

Technical aptitude

Google Workspace proficiency

CRM systems

Ausbildung

Bachelor's degree or equivalent experience

Tools

Customer success tools

Collaboration tools

Jobbeschreibung

We are looking for a Customer Success Account Manager to play a critical role in driving customer retention and growth by managing enterprise client relationships and ensuring flawless execution of customer success activities.

Responsibilities

• Project manage the complete customer lifecycle for enterprise accounts, from onboarding through expansion and renewal
• Lead day-to-day customer success operations, ensuring 100% capture and completion of all customer commitments and action items
• Document all notes from customer calls and maintain comprehensive account charters (AI notetaking is prohibited with many enterprise clients)
• Coordinate with internal teams (Product, Engineering, Sales) to clearly communicate deliverables, ownership, and deadlines
• Serve as a trusted advisor to enterprise customers, providing strategic guidance on how to maximize value from the platform
• Create and deliver customer training materials, including decks, guides, videos, and in-app training
• Monitor and manage the support inbox, triaging requests and escalating concerns as appropriate
• Drive customer success metrics including adoption, engagement, and business value realization
• Maintain exceptional attention to detail across all customer touchpoints to build trust with every interaction
• Collaborate with leadership on client renewals and identifying expansion opportunities
• Stay current on industry trends in AI-powered product development

Qualifications

• Have a bachelor’s degree or equivalent experience
• Bring 3-5+ years of experience in customer success, account management, or a similar client-facing role
• Have a proven track record managing enterprise B2B SaaS accounts
• Are experienced with customer success tools
• Are proficient with Google Workspace, CRM systems, and collaboration tools
• Possess strong project management skills with experience managing complex, multi-stakeholder initiatives
• Have the technical aptitude to understand and communicate product capabilities effectively
• Thrive in small teams where wearing multiple hats is essential
• Bonus: Have experience or knowledge of R&D, new product development, and/or enterprise innovation team processes