Customer Success Manager (Fully Remote)

Elite; Deutschland; Hybrid; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

Elite is seeking a customer success professional in Germany to actively drive product adoption, value realization, and retention. You will deliver targeted enablement initiatives and build lasting relationships with customers across legal tech and fintech SaaS deployments.

The role emphasizes education, webinars, and tailored training to accelerate time-to-value while supporting expansion opportunities within existing accounts.

Qualifikationen

• Bachelor's degree required with 3–5 years in customer success or account management.
• 2+ years in legal tech or fintech within SaaS environments.
• Proficiency with customer success software like Salesforce and Gainsight.

Aufgaben

• Drive Adoption & Value Realization by proactively engaging with customers.
• Develop and maintain strong long-term relationships to drive satisfaction and retention.
• Deliver customized training programs, webinars, and power hour sessions.

Kenntnisse

Customer success

Account management

SaaS

Training & enablement

Ausbildung

Bachelor's degree

Tools

Salesforce

Gainsight

Jobbeschreibung

• You will ensure customers fully realize the value of our products and services through proactive engagement.
• This high-impact role focuses on driving product adoption, retention, and expansion.
• A core aspect is delivering education and enablement initiatives to empower customers.

Responsibilities:

• Drive Adoption & Value Realization by proactively engaging with customers.
• Develop and maintain strong long-term relationships to drive satisfaction and retention.
• Deliver customized training programs, webinars, and power hour sessions.

Qualifications:

• Bachelor's degree and 3-5 years of experience in customer success or account management.
• 2+ years of experience in legal tech or fintech within SaaS environments.
• Proficiency in customer success software like Salesforce and Gainsight.

Elite

Elite is a trusted automation platform for law firm operations, delivering a cloud-native SaaS platform that unifies financial, invoice, time, and data management. The company has a global, diverse team and embraces an employee-centric, flexible work model.