Senior Category Manager - Gifting Omnichannel (f/m/x)

Douglas GmbH; Düsseldorf; Hybrid; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading beauty retail group located in Düsseldorf is seeking a Senior Manager for their international gift card business. The role involves managing campaigns to elevate both digital and physical gift card sales and working closely with various teams. The ideal candidate will have 8–12 years of experience in relevant areas, and fluency in English is a must, with German being a plus. This position offers a hybrid working model with various employee benefits.

Leistungen

30 days of vacation

Employee discount

In-house canteen and bistro

Mentoring program

Qualifikationen

• 8–12 years of relevant professional experience with gift cards or loyalty.
• Strong commercial acumen and pricing strategy expertise.
• Solid understanding of omnichannel customer journeys.

Aufgaben

• Owning the international gift card ecosystem.
• Designing campaigns to drive gift card growth.
• Analyzing performance KPIs and optimizing measures.

Kenntnisse

Commercial acumen

Project management

Analytical skills

Fluency in English

German skills (plus)

Jobbeschreibung

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

For further information please visit the DOUGLAS Group Website.

In our headquarters in Düsseldorf we are looking for you as

TASKS WITH IMPACT

As Senior Manager Giftcard, you shape and take ownership of our international gift card ecosystem – from strategic development to operational implementation in the countries. With your broad area of responsibility, you combine conceptual work with hands‑on execution, ensuring that our initiatives are successfully rolled out across all markets. In this role, you collaborate closely with departments such as Tech, Marketing, Retail Operations and Finance, as well as with our country organizations, driving the continuous development of our omnichannel offerings.

• Take commercial responsibility for the development of the international gift card business – including revenue and budget ownership
• Design cross‑channel campaigns and always‑on initiatives to drive growth of our digital and physical gift cards
• Identify new opportunities in digital gifting, wallet integrations, and technological innovations
• Manage strategic partnerships with external partners and platforms
• Act as the interface to country teams and coordinate international initiatives in the gift card segment
• Analyze performance KPIs, develop dashboards, and derive data‑driven optimization measures
• Actively support the further development of our loyalty and payment offerings through close collaboration with adjacent teams

YOUR SKILLS

• 8–12 years of relevant professional experience, including at least 3–5 years with direct responsibility for gift cards, loyalty, or digital payment solutions
• Strong commercial acumen, particularly regarding pricing strategy, budget management, and P&L ownership
• Solid understanding of omnichannel customer journeys – from point‑of‑sale to app, wallet, and CRM
• Proven project management expertise, covering the full cycle from concept to planning and successful execution
• Analytical mindset with strong skills in working with KPIs, dashboards, and reporting tools
• Comfortable operating within a matrix organization with international stakeholders
• Fluency in English, with very good German skills considered a plus

YOUR BENEFITS

🚀 Your personal development: we want you to grow with us. Become part of our mentoring program, use our e-learning platforms and benefit from many other individual development opportunities.

✔️ Open feedback culture: half‑yearly meetings & performance reviews (#DOUGLASDialogue)

🌴 30 days of vacation per year

📍 Would you like a hybrid working model? We offer a balance between mobile working and office days in a collaborative environment. (approx. 8 days/month)

🧘♀️ Whether it's fitness, mental health or preventative care - with Wellhub and heycare we support you holistically in your well-being.

🐾 Whether you’re working or taking a break - your dog is always welcome in our office.

🍒 Cherry on top: You get our employee discount both online and in-store. On top of that, you get further discount opportunities thanks to our corporate benefits.

🧃 In-house canteen & bistro, as well as free drinks

🎉 A positive and motivating environment & celebrating successes at regular company events such as DOClub, summer party, Women's Day, etc

DO YOU RECOGNIZE YOURSELF?

Then become part of our international company and apply, stating your salary expectations and possible starting date.

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender‑neutral pronoun, if you need barrier‑free access to our offices or if we should allow more time for the application process.

We look forward to hearing from you!