Sales Support Specialist

AutoStore System GmbH; Deutschland; Remote; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Pension plan

International environment

Job summary

AutoStore System GmbH in Germany is seeking a highly organized Sales Support Specialist to manage orders from PO receipt to delivery. You will collaborate with Sales, Finance, Purchasing, Operations, and Logistics to ensure accuracy and on-time completion, meeting SLAs.

You will own complex orders, resolve issues across teams, and use data to reduce delays. A focus on process improvement and exploring automation/AI to enhance service is expected.

Qualifications

• 5+ years in sales support, order management, or similar ops roles.
• Experience with purchase orders and sales orders across teams.
• Familiarity with ERP/CRM systems; Salesforce is a plus.

Responsibilities

• Own the order and booking process from PO receipt through warehouse release.
• Review POs, terms, delivery requirements, and docs for accuracy.
• Coordinate with Sales, Finance, Purchasing, Ops, Warehouse, and Logistics.
• Take ownership of complex/time-sensitive orders and drive resolution.
• Use data to identify delays, gaps, and process improvements.
• Support team development and explore automation/AI opportunities.

Skills

Order management

Cross-functional coordination

ERP/CRM experience

Problem solving

Process improvement

Tools

ERP systems

Salesforce

Job description

As a Sales Support Specialist, you will manage the process from receiving a customer purchase order through booking, coordination, and release for delivery. You will work closely with partners and teams across Sales, Finance, Purchasing, Operations, Warehouse, and Logistics to ensure orders are accurate, completed on time, and meet agreed SLAs. This role goes beyond order processing. You will take ownership of order-related issues, coordinate across teams to resolve them, and help improve the quality and efficiency of how we work. As a senior member of the team, you will also support colleagues and explore how automation and AI can improve our processes and service to partners and customers.

Job Responsibilities

• Own the order and booking process from purchase order receipt through validation, booking, and warehouse release, ensuring accuracy and completion within agreed SLAs.
• Review purchase orders, commercial terms, delivery requirements, and documentation, identifying and resolving missing information, changes, risks, and exceptions.
• Coordinate with partners, Sales, Finance, Purchasing, Operations, Warehouse, and Logistics to ensure orders move smoothly through execution and delivery.
• Take ownership of complex or time-sensitive orders and issues, keeping stakeholders informed and coordinating the right teams through to resolution.
• Use operational data to identify recurring issues, delays, and process gaps, and help improve and standardise how the team works across regions.
• Support the development of the team through knowledge sharing and process expertise, while identifying opportunities to use automation and AI to improve quality, accuracy, and efficiency.

Requirements

• 5+ years of relevant experience in sales support, order management, commercial operations, customer service, logistics, or a similar operational environment.
• Experience managing purchase orders and sales orders, including order changes, discrepancies, exceptions, and coordination across multiple teams.
• Experience working with ERP and CRM systems; Salesforce experience is an advantage.
• Strong operational and problem-solving skills, with experience managing multiple priorities, following issues through to resolution, and working within agreed SLAs.
• Experience with process improvement, automation, or operational excellence, with an interest in using AI and digital tools to improve ways of working.
• Experience working in a global or international environment, coordinating with stakeholders across different functions, regions, and time zones.

We offer

• A Collaborative and Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making.
• Work-Life Balance & Well-being: We offer health insurance and a generous pension plan, prioritizing your mental and physical well-being.
• A Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.
• International and Supportive Environment within a Norwegian multinational that values collaboration and innovation.

This role can be based remotely in Germany or the UK, with occasional travel to an AutoStore office.

Application deadline: October 31st.