Partner Sales Support Specialist

AutoStore System GmbH; Ulm; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Pension plan

Insurance

Paid exercise time

Paid volunteering time

Zusammenfassung

AutoStore System GmbH seeks a Partner Sales Operations Specialist to act as the operational point of contact for partners as they navigate our order fulfillment process. The role can be full-time or part-time, based in Germany or Austria with offices in Ulm, Berlin, Vienna and Graz.

You will support partner inquiries about products, orders, lead times, and shipment status, and ensure CRM data quality while coordinating with internal teams and Partner Sales Managers to drive strategic initiatives.

Qualifikationen

• 5+ years of experience in Sales Operations within a B2B environment.
• Must be business fluent in English and German.
• Ability to understand customer requests and diagnose solutions quickly.
• Strong administrative and operational capabilities with high accuracy.
• Structured, process-oriented approach to work.
• Strong follow-up mentality and accountability.

Aufgaben

• Serve as the primary operational contact for partner inquiries and day-to-day needs.
• Assist partners with product availability, orders, delivery timelines, and shipments.
• Act as liaison between partners and internal teams to ensure clear communication and fast issue resolution.
• Coordinate activities and communications between partners and internal departments.
• Ensure opportunities and data are complete and accurate in our CRM.
• Facilitate information flow and timely responses to partner requests.
• Collaborate with Partner Sales Managers to support objectives and communicate programs.
• Identify opportunities to improve internal processes and partner experience.

Kenntnisse

Sales Ops exp

Bilingual EN/DE

CRM proficiency

Customer focus

Process oriented

Tools

CRM system

Jobbeschreibung

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That's how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space. AutoStore - moving things forward.

The Role: AutoStore is hiring a Partner Sales Operations Specialist who will serve as the operational point of contact for our partners as they navigate our order fulfillment process.

Key Responsibilities:

• Serve as the primary operational point of contact for partner inquiries and day-to-day business needs.
• Support partners with questions related to: Products and product availability, Orders and deliveries, Lead times and shipment status, Escalations and complaint handling.
• Act as a trusted liaison between partners and internal teams to ensure transparent communication and prompt issue resolution.
• Coordinate activities and communications between partners and internal departments.
• Ensure that opportunities, activities, and overall data is complete and accurate within our CRM.
• Facilitate information flow and ensure timely responses to partner requests.
• Work in close partnership with Partner Sales Managers to support strategic partner objectives, coordinate and communicate sales initiatives, and share commercial programs with partners.
• Identify opportunities to improve internal processes and enhance the partner experience.

Key Qualifications:

• 5+ years of experience in Sales Operations within a similar B2B environment.
• Must be business fluent in both English and German.
• Must be able to understand a customer's request, diagnose how to identify the solution, and communicate internally in a way that solves the customer's request quickly and comprehensively.
• Strong administrative and operational capabilities with a high level of accuracy and attention to detail.
• Structured and process oriented approach to work.
• Strong follow-up mentality with the ability to drive actions to completion.
• High level of reliability, accountability, and ownership.

We Offer:

• A creative, safe, and solid workplace in a business experiencing tremendous growth - Norway's first unicorn company listed on the Oslo Stock Exchange.
• A company culture where we recognize and applaud everyone's contributions in making decisions.
• Competitive compensation and benefits package including a good pension and insurance scheme, paid exercise time and paid voluntary time.

This role can be structured as a full time or part time role.

This role is based in Germany or Austria. We have offices in Ulm, Berlin, Vienna and Gratz.

The deadline to apply for this role is 5 October 2026.

We believe that following a defined and structured recruitment process will ensure that we have a fair and equal process for all candidates. We focus on finding the right talent and have designed our process to reduce biases and have a good candidate experience.