Senior Order Management Specialist

STARK; München; In loco; EUR 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

STARK is seeking a Senior team member to drive end-to-end order processing from entering order data in the ERP system to final product delivery, ensuring high customer satisfaction and precise logistics.

You will build and structure scalable operational processes from scratch, establishing clear workflows and best practices to support domestic and international clients while aligning Sales, Logistics, and ERP architecture.

Competenze

• Senior-Level Experience: Proven track record of building and optimizing customer operations or supply chain processes from scratch in a fast-paced environment.
• Education: Completed commercial training or apprenticeship ("e.g., in industrial trade, wholesale, or foreign trade") or an equivalent qualification.
• Experience: 4+ years of relevant experience in internal sales, order management, or customer service.
• Technical & Domain Expertise: Practical experience with ERP systems ("e.g., SAP SD, Microsoft Dynamics") and a solid understanding of Incoterms.
• Key Competencies: Strong communication skills, a service-oriented mindset, reliability, and the ability to work independently.
• Languages: Business fluency in German and English (both written and spoken) to support national and international clients.

Mansioni

• Process Design & Implementation: Build and standardize customer operations and order-management workflows from the ground up, identifying efficiency gaps and establishing scalable SOPs.
• Operational Leadership: Drive the continuous improvement of internal systems and tools, setting up robust frameworks for cross-functional alignment between Sales, Logistics, and ERP architecture.
• Sales Order Creation & Validation: Independently enter, review, and process incoming customer orders in the ERP system.
• Order Fulfillment Monitoring: Oversee the entire order lifecycle within the ERP system in close coordination with warehouse and logistics teams.
• Customer Service & Communication: Proactively support domestic and international clients regarding delivery schedules, order modifications, and commercial inquiries.
• Claims & Credit Note Management: Handle customer complaints, coordinate issue resolution with cross-functional teams, and issue credit notes.
• Trade Terms & Logistics Compliance: Apply appropriate Incoterms and ensure adherence to contractual delivery conditions throughout execution.

Conoscenze

Senior experience

ERP knowledge

Cross-functional

German & English

Communication skills

Independent work

Formazione

Commercial training or apprenticeship

Strumenti

SAP SD

Microsoft Dynamics

Descrizione del lavoro

STARK is a new kind of defence technology company revolutionizing the way autonomous systems are deployed across multiple domains. We design, develop and manufacture high performance unmanned systems that are software-defined, mass-scalable, and cost effective. This provides our operators with a decisive edge in highly contested environments.

We’re focused on delivering deployable, high-performance systems—not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe—today.

Your Mission

Drive seamless end-to-end order processing—from entering order data into the ERP system to final product delivery—while ensuring high customer satisfaction and maintaining precise logistics standards. As a Senior team member, you will play a key role in building and structuring end-to-end operational processes from scratch, establishing clear workflows and best practices to drive scalability and efficiency.

Responsibilities

• Process Design & Implementation: Build and standardize customer operations and order-management workflows from the ground up, identifying efficiency gaps and establishing scalable SOPs.
• Operational Leadership: Drive the continuous improvement of internal systems and tools, setting up robust frameworks for cross-functional alignment between Sales, Logistics, and ERP architecture.
• Sales Order Creation & Validation: Independently enter, review, and process incoming customer orders in the ERP system.
• Order Fulfillment Monitoring: Oversee the entire order lifecycle within the ERP system in close coordination with warehouse and logistics teams.
• Customer Service & Communication: Proactively support domestic and international clients regarding delivery schedules, order modifications, and commercial inquiries.
• Claims & Credit Note Management: Handle customer complaints, coordinate issue resolution with cross-functional teams, and issue credit notes.
• Trade Terms & Logistics Compliance: Apply appropriate Incoterms and ensure adherence to contractual delivery conditions throughout execution.

Required Skills

• Senior-Level Experience: Proven track record of building and optimizing customer operations or supply chain processes from scratch in a fast-paced environment.
• Education: Completed commercial training or apprenticeship ("e.g., in industrial trade, wholesale, or foreign trade") or an equivalent qualification.
• Experience: 4+ years of relevant experience in internal sales, order management, or customer service.
• Technical & Domain Expertise: Practical experience with ERP systems ("e.g., SAP SD, Microsoft Dynamics") and a solid understanding of Incoterms.
• Key Competencies: Strong communication skills, a service-oriented mindset, reliability, and the ability to work independently.
• Languages: Business fluency in German and English (both written and spoken) to support national and international clients.