Remote Customer Advisor for HBO Max (German Speaker) Turkey-based

Velenosi&Meredith; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading customer support provider is seeking German-speaking Customer Support Advisors to assist users of a major streaming platform. This remote role is open to Turkish residents and requires fluency in German and basic English. Responsibilities include resolving technical issues and handling account inquiries across various communication channels. A comprehensive onboarding training and competitive compensation package, including bonuses, is offered.

Leistungen

Online 10-day onboarding training

Private Health Insurance

Meal Allowance

Quality Bonus

Qualifikationen

• Must reside in Turkey and hold a Turkish ID.
• Must have strong communication and problem-solving skills.

Aufgaben

• Provide customer support through phone, email, chat, and social media.
• Assist customers with technical issues and account inquiries.
• Follow internal processes and escalate cases when needed.
• Deliver service with empathy and professionalism.

Kenntnisse

Fluent in German (C1)

Fluent in English (B1)

Strong communication skills

Problem-solving skills

Multitasking skills

Computer literacy

Jobbeschreibung

About the Role

We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels.

This is a remote position, and all necessary equipment will be provided.

Project: HBO Max

Contract: Full-Time

Location: Remote (only residents in Turkey)

Languages Required: German C1, English B1

Shifts: Rotating shift schedule (5 days per week)

Summer Shifts: 10:00-19:00, 13:00-22:00, 16:00-01:00

Winter Shifts: 11:00-20:00, 14:00-23:00, 17:00-02:00

Responsibilities

• Provide customer support through phone, email, chat and social media
• Assist customers with technical issues, account and content inquiries
• Follow internal processes and escale cases when needed
• Deliver service with empathy, accuracy, and professionalism

Your Profile

• Fluent in German (C1) and English (B1)
• Strong communication, problem-solving, and multitasking skills
• Computer literacy
• Turkish ID (must reside in Turkey)

What We Offer

• Online 10-day onboarding training
• Net Salary: 30,000 TL
• Quality Bonus: 10%
• Meal Allowance (Pluxee Card): 4,500 TL
• Private Health Insurance: Maphre ÖSS

Why Join Us?

Become part of a dynamic, multicultural team supporting one of the world’s leading streaming platforms HBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!

If you’re interested, apply or send your CV to [e-mail]