Reception Staff / FOM (m/f/x)

Aohostels; Frankfurt; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Accommodation discount

Corporate benefits

Language courses (subsidized)

Company pension

Job ticket - 100% public transport

Training & education support

Mental health coaching

Meals and beverages at work

Cash bonuses and extra vacation days

Job summary

a&o hostels is seeking a Front Office Manager (m/f/x) for a full-time position in Frankfurt, Germany. You will lead the Front Desk, manage check-ins/outs, and address guest needs with a proactive service mindset.

You will oversee guest relations, coordinate shifts as a shift leader, and contribute to a welcoming atmosphere at the bar area. Strong German and English skills are essential, with additional languages a plus.

Qualifications

• Experience or training in the hotel industry or tourism.
• Strong sense of responsibility for assigned tasks.
• Enjoy dealing with guests regardless of time of day.
• Independent working style with good teamwork.
• High commitment and independence as a baseline.
• Ability to stay friendly during early shifts (e.g., 6 a.m.).
• Good command of German and English; other languages welcome.

Responsibilities

• Head the Front Office as the figurehead of a&o.
• Handle check-in and check-out at the reception or lobby as Guest Relation Officer.
• Anticipate guests' needs and provide local information.
• Attend to guests and address their concerns.
• Act as shift leader to ensure smooth shift operations.
• Serve drinks and snacks at the bar and prepare snacks/cocktails.

Skills

Guest service

Teamwork

Independent work

German and English

Education

Experience or training in hotel industry or tourism

Job description

Lead by example. Own your Front Office. Grow your team. We’re looking for a full-time Front Office Manager (m/f/x) who steps up and takes the lead.

OUR OFFER

• 75% - 90% discount on private accommodation in all a&o hostels (depending on company affiliation)

• attractive corporate benefits such as discounted leisure activities and events

• subsidized language courses

• Subsidized company pension scheme

• 100% coverage of your public transport costs (job ticket)

• support for your further education in the form of various trainings

• Mental Health: We offer you free and anonymous mental health coaching from our independent partner „nilo" (www.nilohealth.com), who will support you with professional, private and health-related challenges

• Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet

• Seniority bonuses in the form of cash bonuses and additional vacation days

YOUR JOB

• You are the figurehead of a&o: our Front Desk is your territory

• You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer

• To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information

• You take care of our guests and their concerns

• As shift leader, you take responsibility for ensuring that the shift runs smoothly

• At the bar you serve hot and cold drinks and snacks, and prepare snacks and cocktails

YOUR PROFILE

• You have experience or a completed training in the hotel industry or tourism

• Of course, you are driven by a great sense of responsibility for the tasks assigned to you.

• You enjoy dealing with guests - and you show it, regardless of the time of day or night

• You are characterised by an independent way of working and the ability to work in a team.

• A high degree of commitment and independence are a matter of course for you.

• Even in shifts that start at 6 a.m., it is easy for you to remain friendly, highly motivated and service-oriented.

• You have a good command of German and English - of course, we would be happy to hear any other language you speak