Front Desk Manager

BollAnts; Deutschland; Remote; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Wellness program

Company pension plan

Top-tier employee perks

Housing available

Job summary

BollAnts is seeking a Front Office Manager to lead the front desk team and ensure a warm, professional welcome for domestic and international guests. You will oversee check-in/check-out, guest requests, and front-office processes while collaborating with Housekeeping, Wellness, and F&B to uphold quality standards.

The ideal candidate combines hospitality expertise with strong communication, organizational skills, and a proactive mindset, enabling you to guide the team through shifts and holidays

Qualifications

• Completed training in the hospitality industry or a comparable qualification.
• Professional experience in the front office, ideally in a managerial position.
• A strong hospitality mindset and a passion for working with people.
• A confident and friendly demeanor, as well as professional communication skills.
• Organizational skills and the ability to maintain a clear overview even in stressful situations.
• A sense of responsibility, initiative, and team spirit.
• Very good German and English language skills.
• Proficiency in common hotel software programs.
• Willingness to work shifts, weekends, and holidays.

Responsibilities

• Responsibility for ensuring smooth operations at the front desk.
• Leading, motivating, and coordinating the front desk team.
• Ensuring a warm, professional, and service-oriented welcome for guests.
• Check-in and check-out, as well as assisting our domestic and international guests.
• Handling guest requests, complaints, and individual concerns.
• Monitoring and optimizing daily front-office processes.
• Creating and reviewing duty rosters.
• Onboarding and training new employees.
• Working closely with the Front Office Manager and other departments, such as Housekeeping, Wellness, and F&B.
• Reviewing cash register closings and front-office financial statements.
• Ensuring compliance with our quality and service standards.
• Actively shaping and enhancing the guest experience.

Skills

Front desk leadership

Excellent communication

Customer service mindset

Organizational skills

Team collaboration

Education

Hospitality training

Tools

Hotel software (PMS)

Job description

• Responsibility for ensuring smooth operations at the front desk
• Leading, motivating, and coordinating the front desk team
• Ensuring a warm, professional, and service-oriented welcome for guests
• Check-in and check-out, as well as assisting our domestic and international guests
• Handling guest requests, complaints, and individual concerns
• Monitoring and optimizing daily front-office processes
• Creating and reviewing duty rosters
• Onboarding and training new employees
• Working closely with the Front Office Manager and other departments, such as Housekeeping, Wellness, and F&B
• Reviewing cash register closings and front-office financial statements
• Ensuring compliance with our quality and service standards
• Actively shaping and enhancing the guest experience

Your Profile

• Completed training in the hospitality industry or a comparable qualification
• Professional experience in the front office, ideally in a managerial position
• A strong hospitality mindset and a passion for working with people
• A confident and friendly demeanor, as well as professional communication skills
• Organizational skills and the ability to maintain a clear overview even in stressful situations
• A sense of responsibility, initiative, and team spirit
• Very good German and English language skills
• Proficiency in common hotel software programs
• Willingness to work shifts, weekends, and holidays

We offer

• Regular working hours and a workplace wellness program for an optimal work-life balance
• Competitive compensation and additional benefits (including a company pension plan and top-tier employee perks)
• The opportunity to actively contribute to the company’s development
• A proven, excellent work environment within a close-knit, friendly team
• Employee events and an attractive range of cultural and recreational activities in the area
• A secure job in a pleasant setting within an innovative company
• Housing available if needed