Front Office Manager (m/f/d)

Hotel Böttcherhof; Hamburg; On-site; EUR 1,800 - 2,200; Full time

Benefits offered by this job

Above-average pay

Free work clothes

Subsidy for public transport

Company bike leasing

Meals in staff canteen

Annual employee events

Job summary

A luxurious four-star hotel in Hamburg is searching for an experienced Front Office Manager who will lead a dedicated team, ensuring operations run smoothly at the reception. Responsibilities include managing reservations, revenue management, and training staff. The ideal candidate will possess strong leadership and negotiation skills, have a genuine enjoyment of hospitality, and be fluent in German and English. This role offers above-average pay, a signing bonus, and various employee benefits including a subsidy for public transport.

Qualifications

• Several years of experience as a Front Office Team Leader.
• Strong leadership skills and genuine hospitality mindset.
• Sound business acumen and excellent IT skills.

Responsibilities

• Lead and motivate the front office team.
• Manage reservations and ensure smooth operations.
• Conduct performance reviews and train new colleagues.

Skills

Leadership skills

Negotiation skills

Service-oriented approach

Fluency in German

Fluency in English

Tools

PMS Protel

Job description

Work in an upscale environment that focuses on hospitality.

Are you a true host at heart – and can you keep a cool head even when things get hectic at the front desk? Then you're the perfect fit for us. As Front Office Manager (m/f/d), you'll lead and motivate our team of seven employees and two trainees/dual students, ensure smooth operations at reception, and actively participate in day-to-day business. You'll manage reservations, quotas, and blackout dates, ensure optimal category sales, and work closely with sales on pricing and promotional activities.

Revenue/yield management, system maintenance (PMS, ideally Protel), reporting, budgeting, and forecasting for the accommodation area are all part of the job, as are selected accounting tasks (accounts receivable, dunning). You'll also create work and vacation schedules, conduct performance reviews and interviews, train new colleagues, and coordinate night managers and temporary staff. Naturally, you'll also be responsible for manager-on-duty duties.

To kick-start your career at our 4-star hotel in southern Hamburg, you'll receive a signing bonus of €2,000 (gross) – paid in two installments.

If you enjoy taking on responsibility and leading a team with clarity and warmth, we look forward to receiving your application by email.

What you bring with you

Several years of experience as a Front Office Team Leader, strong leadership skills, and a genuine hospitality mindset. You are assertive, a skilled negotiator, and work confidently and with a service-oriented approach. You possess sound business acumen, excellent IT and hotel software skills (ideally PROTEL), and fluency in German and English – any additional languages are a plus. A genuine enjoyment of interacting with both national and international guests is essential.

We offer you this

• A dedicated, motivated, and cheerful front office team
• Friendly work environment, short decision-making processes
• Varied and interesting work
• Above-average pay, internal advancement opportunities
• Free work clothes including cleaning
• Subsidy for the HVV ProfiTicket (public transport pass), free employee parking
• Company bike leasing after 6 months (in cooperation with dein-jobbike.de)
• Meals in our staff canteen (water, coffee, tea, fruit – billed according to the standard benefit rate)
• Annual employee events, Best Western training program
• Discounted overnight stays at Best Western Hotels & Personights