Quality Engineer (m/f/d) Customer Support

LG Vehicle Solution Global; Frankfurt; On-site; EUR 60,000 - 75,000; Full time

Job summary

LG Vehicle Solution Global in Germany, Hesse, Frankfurt area seeks a Quality Engineer (m/f/d) for Customer Support to address automotive quality issues and coordinate with LG HQ Korea and OEM partners.

The role focuses on 8D problem solving, root cause analysis, and maintaining strong relationships across locations, with willingness to travel and ensure sustainable resolutions.

Qualifications

• Bachelor’s or Master’s degree in mechanical or electrical engineering.
• Initial professional experience in Automotive Quality.
• Strong knowledge of 8D problem solving and structured methods.
• Customer-oriented, analytical and proactive mindset.

Responsibilities

• Manage customer quality issues (field & 0-km claims) as the first interface
• Interface between OEM customers and HQ Korea for claim management
• Prepare, review and validate quality documentation (8D)
• Drive root cause analysis through data evaluation and discussions with worldwide stakeholders
• Build and maintain relationships with OEM representatives at multiple locations
• Provide on-site customer support and push for sustainable resolutions
• Lead product reflash activities with planning, execution and tracking
• Report quality KPIs and improvements to management

Skills

Automotive quality knowledge

8D problem solving

Root cause analysis

Cross-functional communication

Willingness to travel

Education

Bachelor’s or Master’s degree in mechanical or electrical engineering

Job description

What do you think about at LG? We think about the needs of tomorrow!

Vehicle component Solutions (VS) Company of LG Electronics focuses on commercializing and environmentally responsible automotive components and core solutions based on LG’s proprietary technologies. A leading provider of core technologies for global car makers, VS Company is supporting the emerging mega trend of the whole vehicle industry. LG Electronics VS is a leading system supplier in the fields of in-vehicle infotainment, telematics and electrification.

LG –Innovation Partner for Vehicle Electrification - Infotainment / Connectivity / Intelligent Driving / Software

Quality Engineer (m/f/d) Customer Support

Your Tasks

• Manage customer quality issues (field & 0‑km claims) as the first interface
• Act as key interface between OEM customers and HQ Korea (claim management)
• Prepare, review and validate quality documentation (8D)
• Drive root cause analysis through data evaluation and technical discussions with global stakeholders
• Build and maintain strong, long-term relationships with OEM representatives at multiple locations
• Provide on-site customer support and actively contribute to sustainable problem resolution
• Lead and coordinate product reflash activities, ensuring proper planning, execution and tracking
• Report on quality KPIs and improvement measures to management

Your Profile

• Bachelor’s or Master’s degree in mechanical or
• electrical engineering
• First professional experience in the field of Automotive Quality
• Strong knowledge of 8D and structured problem-solving methods
• Customer-oriented, analytical and proactive mindset
• Willingness to travel
• Good communication skills in an international environment