Quality & Claims Operator (m/f/d)

Hyundai GLOVIS Europe; Eschborn; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Flexible working hours

30 days annual leave

Public transport or parking subsidy

Fitness programs

Office breakfast/lunch provided

Lunch vouchers

Language courses after probation

Job summary

Hyundai GLOVIS Europe GmbH in Eschborn, Germany is seeking a Quality & Claims Operator (m/f/d) to support Finished Vehicle Logistics. The role involves maintaining quality standards, investigating damages and claims, and coordinating with customers and carriers across a dynamic automotive logistics environment.

Your profile includes fluent German and English, 3+ years in quality or similar roles, and experience in logistics or automotive FVL.

Qualifications

• Fluent German and English in speaking and writing.
• Minimum 3 years of professional experience in Quality Management or a comparable role.
• Proven experience in logistics, ideally automotive Finished Vehicle Logistics (FVL).
• Experience with audits, incident investigations, claims and root-cause analysis.
• Experience defining and following up on corrective actions and countermeasures.
• Strong analytical and problem-solving skills with confident stakeholder management.
• Structured, independent and detail-oriented working style.

Responsibilities

• Establish and maintain quality standards, processes and procedures.
• Manage and investigate damages and claims related to transport, handling, yard operations and vehicle movements.
• Analyse incidents, identify root causes and define corrective actions and countermeasures.
• Conduct audits of trucks, drivers, compounds and logistics service providers.
• Monitor quality and logistics KPIs, identify deviations and follow up on corrective actions.
• Coordinate with customers, carriers, LSPs and other business partners regarding quality issues and claims.
• Identify process gaps and implement improvements in logistics and quality processes.
• Prepare and maintain quality documentation, reports, statistics and KPI analyses.
• Review and support contracts and requirements relating to quality and claims.

Skills

Quality management

Quality assurance

Logistics

Root-cause analysis

Stakeholder management

Analytical thinking

Structured working style

Job description

Hyundai Glovis is committed to excellence in the automotive logistics industry and pride ourselves on building strong customer relationships and providing exceptional service. To support our endeavors, we are looking for a Quality & Claims Operator (m/f/d) to join our Finished Vehicle Logistics department in Eschborn, 65760. This is a dynamic, hands‑on role centered around supporting the team and delivering great experiences — both behind the scenes and in direct interactions with transport partners.

According to your qualifications and experience, you may be hired at either a Specialist or Junior Specialist position. Your profile

Your mission

• Establish
  and maintain quality standards, processes and procedures.
  
• Manage
  and investigate damages and claims related to transport, handling, yard
  operations and vehicle movements.
  
• Analyse
  incidents, identify root causes and responsibilities, and define corrective
  actions and countermeasures.
  
• Conduct
  audits of trucks, drivers, compounds and logistics service providers.
  
• Monitor
  quality and logistics KPIs, identify deviations and follow up on corrective
  actions.
  
• Coordinate
  with customers, carriers, LSPs and other business partners regarding quality
  issues and claims.
  
• Identify
  process gaps and implement improvements in logistics and quality processes.
  
• Prepare
  and maintain quality documentation, reports, statistics and KPI analyses.
  
• Review
  and support contracts and requirements relating to quality and claims.

Your profile

• Fluent
  German and English, both written and spoken.
• Minimum 3
  years of professional experience in Quality Management, Quality Assurance or a
  comparable role.
• Proven
  experience in logistics, ideally within the automotive industry / Finished
  Vehicle Logistics (FVL)
• Experience
  with audits, incident investigations, claims and root-cause analysis.
• Experience
  defining and following up on corrective actions and countermeasures.
• Strong
  analytical and problem-solving skills, combined with confident stakeholder
  management.
• Structured,
  independent and detail-oriented working style.

Why us?

Join us and unlock your potential with the following benefits:

• Flexible working hours
• Annual leave allowance of 30 days
• A subsidy for public
  transportation or parking space
• Fitness
  Programs: Enjoy complimentary fitness studio membership
• Daily
  breakfast and lunch provided in the office
• Monthly
  lunch vouchers
• After
  probationary period: subsidy for Language courses (German, English or Korean)

If you are looking for a chance to apply your knowledge and implement your ideas, while being recognized for your unique contributions, we would love to get to know you and show you why a career at GLOVIS Europe GmbH can be a great opportunity for you.

About us

Hyundai GLOVIS Europe GmbH is part of the global Hyundai GLOVIS Group, a leading provider of integrated supply chain and logistics solutions and a key member of the Hyundai Motor Group. From our European headquarters and operations across the continent, we support global mobility through innovative logistics services.
For over 20 years, we have driven growth in the European logistics market, earning a reputation for reliability, operational excellence, and long-term partnerships. We promote a collaborative and international environment where diverse perspectives and continuous learning drive innovation.
We are committed to fair hiring and equal opportunities. Applications are welcome from all qualified candidates, regardless of gender, age, ethnicity, religion, sexual orientation, disability, or other personal characteristics. Discrimination of any kind is not tolerated.
Join us and help transform the way supply chains move across Europe.

Data Protection Notice By submitting your application, you agree that your documents (CV and other materials) may be shared with affiliated Hyundai Motor Group companies for processing your application. All personal data will be handled in accordance with applicable data protection regulations, including the GDPR.