Product Specialist - DACH (AI x Greentech)(m/f/d)

Reonic GmbH; Berlin; On-site; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Gym membership

Coffee

Regular team events

MacBook

Job summary

Reonic GmbH is hiring for an on-site Customer Success role in Berlin or Augsburg. You will be the primary contact for B2B customers, helping solar installers and utilities navigate our platform and resolve technical questions. German language proficiency is required, with English support as well.

Join a fast-growing, VC-backed startup delivering renewables solutions and shaping customer experiences. This role offers strong collaboration with engineering and a chance to influence product

Qualifications

• Experience in B2B customer service or success.
• Technical background (industrial) engineering.
• Previous experience in the start-up ecosystem.
• Motivation to drive change in renewables and have a positive impact.
• Excellent communication and presentation abilities in German and English.

Responsibilities

• Be the go-to contact for our B2B customers, including solar installers and utilities in Germany.
• Solve technical problems from day one and guide customers through system questions.
• Leverage customer feedback to improve our software with the development team.
• Improve customer experience day-to-day via calls and support chat.
• Identify technical bottlenecks with customers and work with engineering.
• Strategically plan and implement projects that drive growth and innovation.

Job description

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Augsburg or Berlin.

What You’ll Do

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets.
• Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly).
• Leverage customer feedback to enhance our software, in close collaboration with our development team.
• Continuously improve customer experience and help them day to day in calls and in our support chat.
• Identify technical bottlenecks with customers and improve our solutions with the engineering team.
• Strategically plan and implement projects that drive Reonic's growth and innovation.

What Makes You a Great Fit

• Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers.
• Technical background e.g. (industrial-) engineering.
• Previous experience in the start-up ecosystem.
• Motivation to drive change in renewables and have a positive impact.
• Excellent communication and presentation abilities in German and English.

Why Join Us?

• Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.
• A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
• Enjoy opportunities for personal and professional growth.
• Embrace the freedom to innovate and make quick changes in a dynamic team.
• Perks include gym membership, coffee, regular team events, MacBook and more.
• Receive competitive pay.

About Reonic

At Reonic, we’re on a mission to simplify renewable technology with our B2B solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.