Growth & Account Manager - DACH (AI x Greentech) (m/f/d)

Reonic GmbH; Berlin; On-site; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Gym membership

Coffee

Team events

MacBook

Job summary

Reonic GmbH in Berlin is seeking a proactive Customer Success professional to help scale our rapidly growing renewable energy AI platform. You’ll own onboarding, adoption, and expansion with B2B customers, turning them into long-term partners.

The role requires German (C2) and English, a startup mindset, and strong communication as you collaborate with Support, Product, and Engineering to boost retention and revenue.

Qualifications

• German language proficiency (C2) required.
• Experience in customer service or success with customer-facing interactions.
• Experience in high-growth startup environment.
• Technical background in engineering or top-tier business school.

Responsibilities

• Own customer success and revenue growth: continuously improve customer experience and streamline processes.
• Onboard customers and empower them to implement Reonic effectively.
• Cross-functionally collaborate with Support, Product, and Engineering to accelerate adoption and identify opportunities.
• Drive Net Revenue Retention by expanding, renewing, and strengthening relationships.
• Lead strategic projects that drive growth and innovation.

Job description

Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2 German proficiency is required. This is a full-time, on-site position based in Berlin.

What You’ll Do

• Own customer success and revenue growth: Continuously improve customer experience, streamlining and improving our processes.
• Onboard customers: Act as a trusted product expert and business partner, empower them to implement Reonic in the most efficient way.
• Partner cross-functionally: Collaborate with Support, Product, and Engineering to accelerate adoption, drive usage, and identify market opportunities.
• Drive Net Revenue Retention (NRR): Uncover opportunities to expand, renew, and strengthen customer relationships.
• Lead strategic projects: Plan and implement projects that drive Reonic's growth and innovation

What Makes You a Great Fit

• Resilient, driven, and passionate about helping customers realize long-term value — you thrive on a challenge.
• Experience in customer service or success, with a strong emphasis for customer facing interactions.
• Experience in high growth start up environment.
• Technical background e.g. (industrial-) engineering, or top tier business school degree.
• Excellent communication abilities in German and English.

Why Join Us?

• Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers.
• A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
• Enjoy opportunities for personal and professional growth.
• Embrace the freedom to innovate and make quick changes in a dynamic team.
• Perks include gym membership, coffee, regular team events, MacBook and more.
• Receive competitive pay.

Imposter syndrome shouldn't hold you back - we value talent and passion above all.

About Reonic

At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.