Polish & German-Speaking Action Coordinator-Work in Ghent, Belgium

Cross Border Talents; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading staffing agency is seeking a multilingual Action Coordinator to join a dynamic international team. This role, primarily remote with onsite training in Ghent, will provide crucial support to customers during breakdown situations throughout Europe. Candidates must be fluent in English and possess proficiency in additional languages. Competitive salary, relocation assistance, and strong career advancement opportunities are offered in a supportive work environment.

Leistungen

Meal vouchers

Transportation assistance

Shift allowances

Access to well-being services

Promotion opportunities

Emphasis on work-life balance

10 public holidays

20 days of legal leave

Qualifikationen

• Highly proficient in English with at least two Eastern European languages or French, German, and Dutch.
• Motivated to excel in a collaborative team environment.
• Willingness to adapt to flexible shift schedules.

Aufgaben

• Act as a liaison between customers, drivers, and dealers.
• Manage breakdown cases across Europe.
• Prioritize customer needs and adhere to breakdown processes.
• Demonstrate exceptional communication skills.
• Foster a positive, proactive attitude in all interactions.
• Support team development and share knowledge.
• Maintain flexibility for a rotational shift system.

Kenntnisse

Customer-centric mindset

Strong communication abilities

Fluent in English and additional languages

Jobbeschreibung

Overview

Cross border Talents is hiring on behalf of one of globally renowned brands in vehicle manufacturing. Join an international client's dynamic team in a fast-paced environment where collaboration knows no borders. As a multilingual Action Coordinator, you'll play a pivotal role in ensuring customers receive unparalleled support during breakdown situations.

This is a hybrid role with onsite component in Ghent, Belgium.

Responsibilities

• Act as the primary liaison between customers, drivers, and dealers to swiftly resolve breakdown issues and facilitate vehicle uptime.
• Manage breakdown cases across Europe, communicating fluently in the customer's native language and efficiently navigating designated systems for essential information.
• Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.
• Demonstrate exceptional communication skills and a customer-centric approach in all interactions.
• Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.
• Embrace a culture of continuous learning, supporting team development and sharing knowledge.
• Maintain flexibility to work within a rotational shift system.

Requirements

• Customer-centric mindset with a positive outlook and strong communication abilities.
• Motivated to excel and eager to contribute to a collaborative team environment.
• For this position, one (either number 1 or number 2) of the following language combinations is required:
• 1. Highly proficient in English with at least two of the following languages: Polish, Czech, Lithuanian, German. Other Eastern European languages are considered a plus.
• 2. Highly proficient in English with the knowledge of French, German and Dutch (all four languages).
• Willingness to adapt to a flexible shift schedule.
• 1 month accommodation is provided by the company as relocation assistance!
• Competitive salary with additional benefits such as meal vouchers, transportation assistance, and shift allowances.
• Access to well-being services to support overall health and wellness.
• Opportunities for career advancement within an international organization.
• Emphasis on work-life balance in a supportive environment.
• 10 public holidays, 20 days of legal leave.
• Hybrid working mode on initial onsite training period completion.