Platform Onboarding Support

Highbrow LLC; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology company is seeking a Platform Onboarding Support specialist to manage the identity integration onboarding process. This role involves technical troubleshooting, creating comprehensive documentation, and building relationships with various stakeholders. The ideal candidate will have over 3 years of experience in digital product development and a Bachelor's in computer science. This position is fully remote, catering to candidates in EST time zone.

Qualifikationen

• 3+ years in digital product development for core platform and internal tooling with a proven track record of successful launches.
• Experience using technical tools to monitor logs and examine web and app responses.
• Attention to detail paired with a passion for delivering the best integration experience possible.

Aufgaben

• Own Clients Identity Integration Onboarding & Support process.
• Monitor Slack channels used to support integrator questions and bugs.
• Construct Onboarding & Support documentation that will be distributed to integrators.

Kenntnisse

Digital product development

Technical troubleshooting

OAuth2.0/OIDC specs

Agile/Scrum experience

Cloud products (Azure, AWS, Google)

Experience with IDaaS providers

Data/analytics strategies

Ausbildung

Bachelor’s degree in computer science or related technical field

Tools

JIRA

Confluence

Jobbeschreibung

Job Title: Platform Onboarding Support

Location: Remote (EST only)

Employment Type: W2

Key Technology: OAuth2.0, OIDC, IDaaS, JIRA, Cloud

Job Responsibilities:

• Own Clients Identity Integration Onboarding & Support process.
• Ability to provide technical troubleshooting to support multiple identity integrators.
• Experience using technical tools to monitor logs and examine web and app responses in efforts to resolve issues integrators may be experiencing.
• Monitor Slack channels used to support integrator questions and bugs.
• Construct Onboarding & Support documentation that will be distributed to integrators.
• Oversee email distribution and delivery of key user profile changes (i.e. Account Deleted and Email Changed) out to integrators.
• Build and manage relationships with a diverse set of stakeholders, including product owners, product marketing, content, operations, sponsorship sales, commerce, external vendors, and executives.
• Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
• Attention to detail paired with a passion for delivering the best integration experience possible.

Skills and Experience Required:

• 3+ years in digital product development for core platform and internal tooling with a proven track record of successful launches
• Ability to provide technical troubleshooting to support multiple identity integrators.
• Experience with OAuth2.0/OIDC specs with some experience with authentication/authorization services.
• Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
• Technical troubleshooting techniques.
• Experience with any IDaaS providers (i.e., Akamai Identity Cloud, Okta, Auth-0, Ping Identity)
• Agile/Scrum experience and familiarity with JIRA and Confluence or similar tool sets.
• Knowledge and some working experience with Azure, AWS, and Google cloud products.
• Relevant experience within the sports media/streaming media industry

Education:

• Bachelor’s degree in computer science or related technical field.