Patient Experience Representative (Fully Remote)

Partner Company; Deutschland; Remote; EUR 39.092 - 41.699; Vollzeit

Benefits dieser Stelle

Four weeks paid time off

Unlimited paid wellness days

Zusammenfassung

Partner Company is a healthcare technology organization delivering digital solutions that help patients access and understand their medical information. You will provide responsive patient support via phone and email and resolve platform access and technical questions with empathy.

Fully remote role in Canada, requiring strong English communication and proactive problem-solving. We value inclusivity, collaboration and patient impact, with competitive compensation and generous wellness benefits.

Qualifikationen

• 2–3 years of experience in a customer service role involving phone and email communication.
• Excellent English communication skills, both written and verbal.
• Strong problem-solving skills and a proactive approach to resolving challenges.

Aufgaben

• Provide responsive patient support through phone and email, assisting users with platform access and technical questions.
• Deliver empathetic and patient-focused service while ensuring issues are resolved efficiently.
• Identify recurring patient challenges and share insights with internal teams.

Kenntnisse

Customer service

Phone support

Email communication

Problem solving

Proactive attitude

Jobbeschreibung

• Provide responsive patient support through phone and email, assisting users with platform access and technical questions.
• Deliver empathetic and patient-focused service while ensuring issues are resolved efficiently.
• Identify recurring patient challenges and share insights with internal teams.

Requirements:

• 2–3 years of experience in a customer service role involving phone and email communication.
• Excellent English communication skills, both written and verbal.
• Strong problem-solving skills and a proactive approach to resolving challenges.
• Fully remote work opportunity in Canada.
• Competitive annual salary of $45,000–$48,000.
• Four weeks of paid time off and unlimited paid wellness days.

Partner Company

The company is a healthcare technology organization that provides innovative digital solutions to help patients access and understand their medical information. The culture is inclusive and collaborative, with a focus on employee well-being and patient impact.