Customer Success Specialist

Embedded Shishya; Deutschland; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Remote and hybrid work options

Comprehensive health and wellness coverage

Competitive PTO

$2000 annually in Knowledge Dollars

Quarterly socials and company outings

Zusammenfassung

Dormont Manufacturing Co is looking for a Customer Success Specialist to manage the onboarding journey for new users and provide exceptional support. As a key role in our team, you will ensure users have a seamless experience and collaborate across functions to address customer needs. This position offers remote and hybrid options with comprehensive health benefits from day one.

Ideal candidates will have experience in customer support, be bilingual in English and French, and excel in problem-solving. Enjoy flexible hours, generous PTO, and opportunities for learning with "Knowledge Dollars." Join us in transforming the healthcare industry!

Qualifikationen

• Deep experience in customer workflows and user onboarding.
• Ability to optimize CRM and ticketing systems effectively.
• Experience in a high-growth start-to-scale environment.

Aufgaben

• Own the onboarding journey for new users.
• Analyze customer journey and identify friction points.
• Provide world-class support and explain solutions.

Kenntnisse

Problem solving

Customer support experience

Communication skills in English and French

Self-organization

Data and analytics

Tools

CRM systems

Ticketing systems

Jobbeschreibung

Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.

How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.

Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care.

As Customer Success Specialist, you aren’t just solving problems, you are the architect of the customer’s first 90 days. You will be responsible for turning new sign-ups into power users by confidently communicating our value proposition and ensuring every touchpoint is seamless, empathetic, and high-impact.

Our team would love to hear from you if you have deep experience in customer workflows, user onboarding, knowledge base development, and of course, owning the resolution of customer needs and ensuring they have a great experience.

You might be a good fit if ….

• You take the lead on problem solving for customers - you love helping users figure out how to use technology effectively.
• You easily put yourself in the user’s shoes to help them understand how to fit our technology into their work day
• Your perfect day is unplanned: you help whoever needs it most, juggling conflicting priorities and tasks with a smile
• You have previous experience in customer support including Tier II support, and experience in a high-growth start-to-scale environment
• You’re able to navigate CRM and ticketing systems effectively, optimizing their capabilities where possible, and ensuring you’ve got a clean queue
• You have excellent verbal and written communication skills in English and French.
• You are self-organizing, self-driving, and reliable - our customers will be counting on you to help them out of a jam
• Bonus Point: You’re at ease with data and analytics
• Bonus Point: You are adaptable to rapid growth and change - our product is cutting edge, and we’re improving it all the time
• Bonus Point: Knowledge of the healthcare industry, EHR/EMRs, and AI assistants
• Bonus Point: You’re bilingual in English and French

What you’ll do

• Own the end-to-end onboarding journey for new users, ensuring they reach first-value as quickly as possible.
• Analyze the customer journey to identify friction points and work with the Product team to improve the overall ‘look and feel’ of the user experience.
• Provide world-class support by not just fixing the ‘what,’ but explaining the ‘why,’ helping users become more self-sufficient over time.
• Collaborate with cross-functional teams, including sales, marketing, and product, to address customer needs and concerns.
• Provide insights from customer interactions to contribute to the improvement of products and services.

Perks and Benefits

• All full-time employees enjoy:
• Remote and hybrid work options & flexible work hours
• Comprehensive health and wellness coverage from day one
• Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and ‘extra long’ long weekends
• $2000 annually in “Knowledge Dollars” to learn, grow, and level up
• Quarterly socials & company outings that bring our team together beyond the day-to-day

We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact People & Culture at [e-mail].