Customer Care Specialist

Jobtailor; Deutschland; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced remote Customer Support Specialist to assist patients and customers via phone, email, and chat. You will manage orders, resolve issues, document interactions in multiple systems, and follow HIPAA-compliant procedures.

Ideal candidates have 3–5 years in customer service in healthcare or regulated industries, strong communication skills, and the ability to work independently in a home office.

Qualifikationen

• Associate or bachelor’s degree required.
• 3–5 years of customer service, call center, or customer support experience; healthcare, medical device, or regulated industry experience preferred.
• Previous remote/work-from-home customer service experience preferred.
• Excellent verbal and written communication skills, including active listening, professionalism, and clear customer communication.
• Strong organizational, time-management, and multitasking skills with the ability to work independently in a fast-paced environment.
• Ability to accurately document customer interactions and maintain detailed records across multiple systems.
• Proficiency with Microsoft Office, CRM platforms, and other computer-based systems and reporting tools.
• Strong data entry, problem-solving, and critical-thinking skills.
• Ability to navigate multiple screens, systems, and communication channels simultaneously.
• Maintain professionalism and composure while working under pressure.
• Reliable high-speed internet connection and a dedicated, distraction-free workspace required.
• Ability to maintain confidentiality and comply with HIPAA and company data security standards.
• Ability to work scheduled shifts without ongoing interruptions and maintain a professional remote work environment.

Aufgaben

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers and patients with order management, product and service questions, troubleshooting, complaint resolution, and general support needs.
• Develop and follow SOPs, documentation requirements, and escalation procedures for customer issues, complaints, and service requests.
• Accurately document customer interactions and update records in Salesforce, NetSuite, Microsoft Office, and other internal systems.
• Maintain professionalism, empathy, and strong communication skills while assisting customers and patients.
• Make outbound calls for follow-up, customer feedback, and additional service support as needed.
• Review customer feedback and identify trends to recommend service and process improvements.
• Demonstrate strong phone etiquette and deliver positive customer experience across all communication channels.
• Collaborate with team members to streamline processes and strengthen overall customer support.
• Manage time effectively and work independently in a remote environment.
• Adhere to scheduling, attendance, productivity, and quality expectations within a virtual contact center setting.
• Maintain confidentiality and ensure compliance with HIPAA and company data security standards.
• Navigate multiple systems and applications simultaneously while assisting customers.
• Participate in virtual team meetings, training sessions, and coaching activities.

Kenntnisse

Verbal communication

Written communication

Active listening

Professionalism

Time management

Multitasking

Data entry

Problem solving

Critical thinking

Independent work

Ausbildung

Associate or Bachelor’s degree

Tools

Microsoft Office

CRM platforms

Reporting tools

Salesforce

NetSuite

Jobbeschreibung

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Assist customers and patients with order management, product and service questions, troubleshooting, complaint resolution, and general support needs
• Develop and ultimately follow established SOPs, documentation requirements, and escalation procedures for customer issues, complaints, and service requests
• Accurately document customer interactions and update records in Salesforce, NetSuite, Microsoft Office, and other internal systems
• Maintain professionalism, empathy, and strong communication skills while assisting customers and patients
• Make outbound calls for follow-up, customer feedback, and additional service support as needed
• Review customer feedback and identify trends to recommend service and process improvements
• Demonstrate strong phone etiquette and deliver positive customer experience across all communication channels
• Collaborate with team members to streamline processes and strengthen overall customer support
• Manage time effectively and work independently in a remote environment
• Adhere to scheduling, attendance, productivity, and quality expectations within a virtual contact center setting
• Maintain confidentiality and ensure compliance with HIPAA and company data security standards
• Navigate multiple systems and applications simultaneously while assisting customers
• Participate in virtual team meetings, training sessions, and coaching activities

Requirements

• Associate or bachelor’s degree required
• 3‑5 years of customer service, call center, or customer support experience required; healthcare, medical device, or other regulated industry experience preferred
• Previous remote/work‑from‑home customer service experience preferred
• Excellent verbal and written communication skills, including active listening, professionalism, and clear customer communication
• Strong organizational, time‑management, and multitasking skills with the ability to work independently in a fast‑paced environment
• Ability to accurately document customer interactions and maintain detailed records across multiple systems
• Proficiency with Microsoft Office, CRM platforms, and other computer‑based systems and reporting tools
• Strong data entry, problem‑solving, and critical‑thinking skills
• Ability to navigate multiple screens, systems, and communication channels simultaneously
• Ability to maintain professionalism and composure while working under pressure
• Reliable high‑speed internet connection and a dedicated, distraction‑free workspace required
• Ability to maintain confidentiality and comply with HIPAA and company data security standards
• Ability to work scheduled shifts without ongoing interruptions and maintain a professional remote work environment during working hours