Remote Bilingual Patient Support Agent

Resolv.Global; Deutschland; Remote; EUR 11.000 - 12.000; Vollzeit

Zusammenfassung

Resolv.Global is seeking a detail-oriented bilingual professional to join our remote patient support team. You will be the primary contact for patients, guiding them from scheduling to post-visit follow-up in a fully remote, full-time role.

Fluency in English and Spanish, at least 1 year in customer support, and proven remote work experience are essential. You will handle inquiries across multiple channels and ensure accurate record-keeping and smooth clinic coordination.

Qualifikationen

• Fluent in English and Spanish, written and spoken.
• At least 1 year of experience in customer service or patient support.
• Experience working in a fully remote role.
• Strong written communication and grammar.
• Ability to learn and use multiple software tools.
• A stable internet connection and quiet home workspace.
• Currently residing in Mexico.
• Experience with appointment scheduling and CRM.

Aufgaben

• Respond to patient inquiries via phone, email, text, and web chat.
• Schedule patient appointments and manage changes or cancellations.
• Provide clear pre- and post-appointment instructions to patients.
• Follow up with patients to ensure they have needed information.
• Support clinic operations with administrative tasks.
• Maintain accurate records of patient interactions.
• Handle multiple channels calmly and professionally.

Kenntnisse

Bilingual English/Spanish

Customer support

Remote work experience

Inbound/outbound calls

CRM experience

Appointment scheduling

Strong written communication

Organizational skills

Tools

CRM software

Jobbeschreibung

We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team.

In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.

This is a fully remote, full-time position open to candidates based in Mexico. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you.

What You Will Do

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
• Schedule patient appointments and manage changes or cancellations
• Provide patients with clear pre-appointment and post-appointment instructions
• Follow up with patients as needed to ensure they have the information they need
• Support clinic operations with coordination and administrative tasks
• Maintain accurate records of all patient interactions
• Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

Contract & Compensation

• $5.50 USD per hour
• Paid weekly in arrears
• Independent contractor position
• 43-hours per week
• Training duration: 4 weeks

Important Information

• This is a fully remote opportunity
• Candidates must be fluent in English and Spanish
• Applications and resumes must be submitted in English
• Only candidates based in Mexico will be considered for this posting
• We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

1. Resume and Prescreen Questionnaire Review
2. One-Way Video Interview
3. Live Interview
4. Final Interview

What We’re Looking For

• Full professional fluency in both English and Spanish, written and spoken
• At least 1 year of experience in customer service, patient support, or a similar client-facing role
• Proven experience working in a fully remote role
• Strong written communication skills with attention to grammar and clarity
• Comfortable learning and navigating multiple software tools and platforms
• A stable internet connection and a dedicated, quiet home workspace
• Strong organizational skills and the ability to manage multiple tasks at once
• A patient, empathetic, and professional communication style at all times
• Currently residing in Mexico
• CRM experience
• Appointment scheduling experience
• Inbound and outbound phone calls, email, text messages, and web chat experience