Support Assistant (Fully Remote)

Partner Company; Deutschland; Remote; EUR 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Home office allowance

Health and dental insurance

Meal allowance

Wellness program

Access to educational platforms

Life insurance

Zusammenfassung

Partner Company in Germany is seeking a dedicated customer support specialist for a fully remote role. You will assist customers across chats and emails, troubleshoot issues, and document interactions with care and empathy.

Join a remote team that values quality, collaboration, and a customer-centric approach. The role offers home office allowance, health and dental insurance, meal allowance, and access to educational platforms.

Qualifikationen

• Previous experience in customer service, especially via chat.
• Strong written and verbal communication skills.
• Ability to multitask and work independently.
• 100% remote work with home office allowance.
• Health and dental insurance, meal allowance, and wellness program.
• Access to educational platforms and life insurance.

Aufgaben

• Support customers through digital channels by providing timely and effective assistance.
• Troubleshoot technical issues and deliver clear solutions to ensure customer satisfaction.
• Handle chat and email tickets, identifying customer needs and investigating problems.
• Maintain accurate documentation of interactions and follow standard support processes.
• Collaborate with team members to escalate and resolve complex requests.

Kenntnisse

Chat support

Customer service experience

Written communication

Verbal communication

Multitasking

Independent work

Jobbeschreibung

• Support customers through digital channels by providing timely and effective assistance.
• Troubleshoot technical issues and deliver clear solutions to ensure customer satisfaction.
• Work in a fully remote environment with a focus on quality and empathy.

Key Responsibilities:

• Handle chat and email tickets, identifying customer needs and investigating problems.
• Maintain accurate documentation of interactions and follow standard support processes.
• Collaborate with team members to escalate and resolve complex requests.

Qualifications:

• Previous experience in customer service, especially via chat.
• Strong written and verbal communication skills.
• Ability to multitask and work independently.
• 100% remote work with home office allowance.
• Health and dental insurance, meal allowance, and wellness program.
• Access to educational platforms and life insurance.

Partner Company

This company provides customer support services for technology products. They value collaboration, innovation, and a customer-centric culture, with a fully remote team.