Virtual Executive Assistant — Patient Success Operations

Jobtailor; Deutschland; Vor Ort; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a patient support specialist for its telehealth startup. You will respond to patient inquiries by phone and messaging, assist with scheduling, onboarding, and ensure timely, accurate information.

You will collaborate with team members to resolve issues, document interactions, and help improve patient experiences. Fluent English is required, and knowledge of healthcare workflows and tools like Dialpad, Slack, and Healthie is a plus.

Qualifikationen

• 2+ years in a patient-facing support role in healthcare or digital health.
• Telehealth or call center experience preferred.
• Familiar with healthcare workflows (scheduling, insurance, documentation).
• Clinical background is a plus but not required.
• Proficient in spoken and written English.
• Comfortable in a fast-paced startup environment.
• Experience with healthcare tools like Dialpad, Slack, Healthie (or similar) is a plus.

Aufgaben

• Respond to patient inquiries across phone and messaging with clear, accurate communication.
• Provide compassionate, top-notch support focused on patient satisfaction.
• Assist with scheduling, rescheduling, and onboarding patients.
• Support patient retention through follow-ups and reminders.
• Coordinate clinical and administrative workflows to minimize delays.
• Document patient interactions for proper follow-up and continuity.
• Identify recurring issues and share feedback to improve workflows and quality of service.
• Collaborate with teammates to resolve concerns quickly.
• Ensure reliable internet connectivity for seamless communication.

Kenntnisse

English proficiency

Communication

Customer support

Team collaboration

Tools

Dialpad

Slack

Healthie

Jobbeschreibung

Responsibilities

• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
• Provide compassionate, top‑notch support with a strong focus on patient satisfaction
• Assist with scheduling appointments, rescheduling, and helping patients onboard
• Support patient retention and outreach through follow‑ups, reminders, and proactive patient check‑ins
• Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays
• Accurately document patient interactions to ensure proper follow‑up, case tracking, and continuity of support
• Identify recurring patient issues and share feedback to improve workflows and quality of service
• Work closely with team members to resolve patient concerns quickly and effectively
• Maintain a reliable, high‑speed internet connection for smooth and consistent communication

Requirements

• 2+ years in a patient‑facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
• Previous experience in a telehealth or call center environment is highly preferred
• Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
• Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed
• Proficient in spoken and written English
• Comfortable working in a fast‑paced, ever‑evolving startup environment
• Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)

Tools & Technologies

• Dialpad
• Slack
• Healthie