Patient Experience Coordinator (Eastern Time) (Fully Remote)

Heartbeat Health; Deutschland; Remote; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Heartbeat Health is a remote-first cardiovascular care company delivering care and support to patients through telemedicine and AI-powered insights. The role focuses on direct patient outreach and seamless onboarding, ensuring smooth navigation of our digital health platform.

The candidate will engage patients via calls, texts, and emails, provide concierge assistance for technical issues, and verify data while documenting workflows to maintain high-quality operations.

Qualifikationen

• Bachelor's degree in Social Work, Communications, Health Sciences or related field.
• At least 6 months of internship or work experience in service-first roles.
• Background in high-touch customer-facing environments like hospitality or retail.

Aufgaben

• Own patient outreach and engagement through calls, texts, and emails.
• Provide concierge support for technical issues and navigation.
• Verify data and document workflows to ensure operational excellence.

Kenntnisse

Customer service

Patient outreach

Data verification

Ausbildung

Bachelor's degree in relevant field

Jobbeschreibung

• Own patient outreach and engagement through calls, texts, and emails.
• Provide concierge support for technical issues and navigation.
• Ensure operational excellence by verifying data and documenting workflows.

Requirements:

• Bachelor's degree in a relevant field (e.g., Social Work, Communications, Health Sciences).
• At least 6 months of internship or work experience in service-first roles.
• Background in high-touch customer-facing environments like hospitality or retail.

Culture:

• Mission-driven focus on revolutionizing cardiovascular care.
• Fast-paced, agile environment with remote-first flexibility.
• Commitment to diversity and equal opportunity employment.

Heartbeat Health is the leading virtual-first cardiovascular care company, providing patients with convenient heart care through telemedicine and AI-powered insights. The company is a remote-first organization that values diversity, agility, and mission-driven work, employing a team of cardiologists, practitioners, nurses, and coordinators.