Patient Support Representative (Contract) (Fully Remote)

Accompany Health; Deutschland; Remote; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Accompany Health in Germany is seeking a motivated Customer Service Associate to serve as the first point of contact for patients, delivering exceptional service and timely resolution. This role thrives in a startup environment with shifting priorities, ambiguity, and a strong focus on patient experience.

You will handle a high call volume, document in EMR, and collaborate with clinical and administrative teams for smooth patient transitions, while maintaining confidentiality and meeting SLA/KPI

Qualifikationen

• 2+ years of customer service in a healthcare setting.
• Excellent communication and computer skills, including G-Suite and EMR experience.
• Ability to handle multiple tasks and work in two systems simultaneously.

Aufgaben

• Answer inbound calls following workflows, document in EMR, and make outbound calls as assigned.
• Maintain patient confidentiality and meet SLA/KPI targets.
• Collaborate with clinical and administrative teams for smooth patient transitions.

Kenntnisse

Customer service

Healthcare experience

Communication

Multitasking

Tools

EMR

G-Suite

Jobbeschreibung

• Serve as first point of contact for patients, providing exceptional service and timely resolution.
• Manage high call volume while maintaining accuracy and professionalism.
• Work in a startup environment with shifting priorities and ambiguity.

What you'll do:

• Answer inbound calls following workflows, document in EMR, and make outbound calls as assigned.
• Maintain patient confidentiality and meet SLA/KPI targets.
• Collaborate with clinical and administrative teams for smooth patient transitions.

Desired skills and experience:

• At least 2 years of customer service in a healthcare setting.
• Excellent communication and computer skills, including G-Suite and EMR experience.
• Ability to handle multiple tasks and work in two systems simultaneously.

Accompany Health

Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care with 24/7 support. The company is distributed across the US, with a mission-driven, empathetic care team and a startup culture.