Order Operations Coordinator

Breville | Sage; Krefeld; Hybrid; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading global coffee equipment firm based in Germany is seeking an Order Operations Coordinator. This hybrid role encompasses managing e-commerce operations, troubleshooting order issues, and coordinating with major logistics partners across Europe. The candidate will need strong analytical skills and experience with EU shipping workflows. The position offers flexible work arrangements and a competitive compensation package, creating opportunities to thrive in a collaborative environment.

Leistungen

Flexible work arrangements

Competitive compensation package

Employee discounts of up to 50% on products

Corporate health and wellness benefits

Qualifikationen

• 1-3 years of experience in e-commerce operations, logistics, or supply chain is essential.
• Experience with major EU parcel carriers like DPD, DHL, or UPS is highly preferred.
• Proficiency in shipping label purchasing and carrier tracking systems.

Aufgaben

• Monitor and maintain the global order dashboard.
• Identify and troubleshoot global order issues.
• Coordinate with European carriers to resolve shipping delays and manage labels.

Kenntnisse

Analytical thinking

Problem-solving skills

Attention to detail

Communication skills

Fluency in English

Tools

Order management systems

Fulfilment dashboards

Jobbeschreibung

Overview

Sage Appliances is a leader in premium home coffee equipment across the UK, Europe and the Middle East. Our machines are designed to help people achieve exceptional café-quality coffee at home, combining intuitive technology, thoughtful design and deep innovation. While coffee is at the heart of what we do, our wider range of kitchen products reflects the same commitment to performance, precision and beautiful design – from high-performance blenders and smart ovens to specialised culinary tools, we empower people to do things more impressively or easily than they'd thought possible in their own homes.

A career at Sage Appliances truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world.

About the role

The Order Operations Coordinator will work hybrid/remote from the Netherlands or Düsseldorf area and will play a central role in supporting the Global Operations Lead in managing end-to-end fulfilment across multiple regions. You will collaborate with roaster partners, major European logistics carriers, internal teams, and customer care groups to ensure smooth order flow, accurate tracking, and rapid resolution of exceptions.

This role requires strong analytical thinking, excellent problem-solving skills, and deep knowledge of European shipping workflows – including label purchasing, label printing, and carrier tracking systems. Experience working with leading EU shippers such as DPD, DHL, GLS, UPS, PostNL, Royal Mail, or similar is highly preferred.

Key responsibilities

• Daily Order & Dashboard Management: Monitor, update, and maintain the global order dashboard. Ensure order statuses meet internal SLAs and support visibility for the Global Operations Lead.
• Global Order Issue Resolution: Identify and troubleshoot orders with missing tracking, delayed dispatch, cancellations, or incorrect fulfilment. Assist the Global Operations Lead with escalations from customer care teams worldwide.
• Carrier, Logistics & Label Management: Work closely with major European carriers (DPD, DHL, GLS, UPS, PostNL, Royal Mail, etc) to resolve shipping delays, lost parcels, routing issues, and delivery failures. Manage processes related to shipping label purchasing, label printing systems, and carrier tracking integrations. Ensure roasters and partners follow correct label formats, service levels, and carrier compliance requirements.
• Roaster & Partner Coordination: Communicate with roasters across Europe, the U.S., and Australia to verify tracking details, address fulfilment issues, and coordinate reorders. Maintain timely, clear communication across multiple time zones.
• Product Accuracy & Content Coordination: Maintain accurate product attributes including bag images, descriptions, tasting notes, and metadata. Work with roasters and internal teams to ensure product data consistency.
• Customer Care Liaison: Support global customer care teams and retail partners in resolving customer order issues. Provide clear documentation, timely updates, and resolution insights.
• Order Cancellations & Manual Processing: Process cancellations, manual overrides, and corrections in the order management system. Help manage the PBB Global Order Issue Queue to ensure all flagged items are resolved.
• Exception Tracking & Reporting: Build and maintain datasets on exceptions, shipping delays, loss trends, and operational bottlenecks. Provide weekly insights and recommendations to the Global Operations Lead.

We’re interested in hearing from people who have

• 1-3 years of experience in e-commerce operations, logistics, fulfilment, or supply chain within a cross-European shipping environment.
• Experience working directly with major EU parcel carriers (DPD, DHL, GLS, UPS, PostNL, Royal Mail, etc) - required or strongly preferred.
• Deep understanding of shipping label purchasing, label printing workflows, and carrier tracking systems.
• Strong analytical and problem-solving abilities with the capacity to navigate multi-market workflows.
• Excellent attention to detail and proficiency in data entry and operational accuracy.
• Experience with order management systems, fulfilment dashboards, or logistics platforms.
• Strong communication skills and comfort working remotely across global time zones.
• Experience in specialty coffee, food, beverage, or premium goods is a plus.
• Fluency in English required; additional European languages are beneficial.

What we offer you

• Flexible work arrangements
• Competitive compensation package
• A fun and rewarding team environment
• Opportunity to work for an Australian Stock Exchange listed company
• Employee assistance program
• Paid parental leave policy
• Employee discounts of up to 50% on all our electrical products
• Corporate health and wellness benefits

To Apply

Come and make your mark with this global leader by applying today via the Apply Now button.

Please note Breville Group will never ask applicants through email, phone, text message, or direct message on social media to provide identity documents, personal details, or financial information such as bank details.

Breville Group is proud to be an Equal Opportunity Employer.