Order Operations Coordinator

Breville | Sage; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A global kitchen appliance brand is seeking an Order Operations Coordinator to manage fulfilment across Europe. This remote role requires strong analytical abilities and experience with EU shipping workflows. Responsibilities include monitoring order statuses, resolving issues with carriers, and maintaining product accuracy. Ideal candidates will have 1-3 years of experience in e-commerce operations and excellent communication skills. Fluency in English is necessary, and familiarity with specialty goods is a plus.

Qualifikationen

• 1-3 years of experience in e-commerce operations or logistics in a cross-European shipping environment.
• Experience with major EU parcel carriers is highly preferred.
• Strong understanding of shipping workflows and carrier tracking systems.

Aufgaben

• Manage end-to-end fulfilment and support the Global Operations Lead.
• Monitor and update the global order dashboard.
• Identify and troubleshoot orders with issues.

Kenntnisse

E-commerce operations experience

Analytical and problem-solving skills

Attention to detail

Communication skills

Tools

Order management systems

Logistics platforms

Jobbeschreibung

Order Operations Coordinator

Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".

A career at Breville is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world.

About the role

The Order Operations Coordinator will work remotely from anywhere in Europe and play a central role in supporting the Global Operations Lead in managing end-to-end fulfilment across multiple regions. You will collaborate with roaster partners, major European logistics carriers, internal teams, and customer care groups to ensure smooth order flow, accurate tracking, and rapid resolution of exceptions. This role requires strong analytical thinking, excellent problem‑solving skills, and deep knowledge of European shipping workflows—including label purchasing, label printing, and carrier tracking systems. Experience working with leading EU shippers such as DPD, DHL, GLS, UPS, PostNL, Royal Mail, or similar is highly preferred.

Daily Order & Dashboard Management

Monitor, update, and maintain the global order dashboard. Ensure order statuses meet internal SLAs and support visibility for the Global Operations Lead.

Global Order Issue Resolution

Identify and troubleshoot orders with missing tracking, delayed dispatch, cancellations, or incorrect fulfilment. Assist the Global Operations Lead with escalations from customer care teams worldwide.

Carrier, Logistics & Label Management

Work closely with major European carriers (DPD, DHL, GLS, UPS, PostNL, Royal Mail, etc.) to resolve shipping delays, lost parcels, routing issues, and delivery failures. Manage processes related to shipping label purchasing, label printing systems, and carrier tracking integrations. Ensure roasters and partners follow correct label formats, service levels, and carrier compliance requirements.

Roaster & Partner Coordination

Communicate with roasters across Europe, the U.S., and Australia to verify tracking details, address fulfilment issues, and coordinate reorders. Maintain timely, clear communication across multiple time zones.

Product Accuracy & Content Coordination

Maintain accurate product attributes including bag images, descriptions, tasting notes, and metadata. Work with roasters and internal teams to ensure product data consistency.

Customer Care Liaison

Support global customer care teams and retail partners in resolving customer order issues. Provide clear documentation, timely updates, and resolution insights.

Order Cancellations & Manual Processing

Process cancellations, manual overrides, and corrections in the order management system. Help manage the PBB Global Order Issue Queue to ensure all flagged items are resolved.

Exception Tracking & Reporting

Build and maintain datasets on exceptions, shipping delays, loss trends, and operational bottlenecks. Provide weekly insights and recommendations to the Global Operations Lead.

We're Interested in Hearing from People Who Have:

• 1-3 years of experience in e-commerce operations, logistics, fulfilment, or supply chain within a cross-European shipping environment.
• Experience working directly with major EU parcel carriers (DPD, DHL, GLS, UPS, PostNL, Royal Mail, etc.)—required or strongly preferred.
• Deep understanding of shipping label purchasing, label printing workflows, and carrier tracking systems.
• Strong analytical and problem-solving abilities with the capacity to navigate multi-market workflows.
• Excellent attention to detail and proficiency in data entry and operational accuracy.
• Experience with order management systems, fulfilment dashboards, or logistics platforms.
• Strong communication skills and comfort working remotely across global time zones.
• Experience in specialty coffee, food, beverage, or premium goods is a plus.
• Fluency in English required; additional European languages are beneficial.

To Apply

Come and make your mark with this global leader by applying today via the Apply Now button. Please note Breville Group will never ask applicants through email, phone, text message, or direct message on social media to provide identity documents, personal details, or financial information such as bank details. Breville Group is proud to be an Equal Opportunity Employer.