Order Handling | Sales Support Center | Internal Sales

adapa Group; Kempten (Allgäu); On-site; EUR 32,000 - 42,000; Full time

Job summary

adapa Group in Germany is seeking a Customer Service Assistant to manage customer orders through the full fulfillment cycle, serving as the key link between customers and internal teams. You will process orders, keep customers updated on orders and shipments, and coordinate with Sales, Production and Logistics to resolve issues and improve processes.

Requirements include a high school diploma, 1–3 years in customer service or order management, ERP experience, and comfort in an international,

Qualifications

• Experience in customer service, order management or sales administration.
• Experience working in manufacturing or industrial environment preferred.
• Practical ERP systems experience and order processing is highly desirable.

Responsibilities

• Manage and monitor customer orders throughout the order fulfillment process, ensuring accuracy and timely delivery.
• Serve as the primary point of contact for customer enquiries, providing professional support and regular updates on orders and shipments.
• Coordinate with Sales, Production, Logistics and other internal teams to ensure efficient order processing and issue resolution.
• Maintain high customer satisfaction by ensuring data accuracy, supporting complaint resolution and contributing to continuous process improvements.

Skills

Customer service

Order management

Multilingual environment

Education

High school diploma

BA/BS advantageous in Business Admin/ Economics/ Languages

Tools

ERP systems

Job description

Order Handling | Sales Support Center | Internal Sales adapa Group

Introduction:

We are looking for a dedicated Customer Service Assistant to join our team. Our ideal candidate has experience in customer service, order management or sales administration, enjoys working in a fast-paced environment, and is passionate about providing excellent service to customers.

In this versatile role, you will manage customer orders throughout the entire order fulfillment process, acting as a key link between customers and internal departments. From order processing and customer communication to problem-solving and coordination with Sales, Production and Logistics, you will help ensure a seamless customer experience.

Reporting to the Customer Service Manager you will be part of a collaborative and supportive team where customer focus and continuous improvement are highly valued. This is an excellent opportunity to join an international organization and make a direct contribution to customer satisfaction and business success.

• Manage and monitor customer orders throughout the order fulfillment process, ensuring accuracy and timely delivery.
• Serve as the primary point of contact for customer enquiries, providing professional support and regular updates on orders and shipments.
• Coordinate with Sales, Production, Logistics and other internal teams to ensure efficient order processing and issue resolution.
• Maintain high customer satisfaction by ensuring data accuracy, supporting complaint resolution and contributing to continuous process improvements.

Education & Experience:

• High school diploma required; a degree in Business Administration, Economics, Languages or a related field is considered an advantage.
• 1-3 years of professional experience in Customer Service, Order Management, Sales Administration or a comparable administrative role.
• Experience working within a manufacturing or industrial environment is preferred.
• Practical experience with ERP systems and customer order processing is highly desirable.
• Experience supporting international customers and working in a multilingual business environment is an advantage.

About adapa:

adapa delivers adaptable, high-performance packaging solutions, designed with circularity in mind to meet customers’ evolving needs — combining deep expertise, a diverse portfolio, and a strong local presence across Europe. Learn more about us: adapa-group.com

Details:

• Type: permanent full-time.
• Region: European Union
• Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications.