Manager Group Order Management (m/f/d)

DöhlerGroup; Darmstadt; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Work with passion

Take ownership

Grow your way

Global collaboration

Team success

Job summary

Döhler in Darmstadt is seeking a skilled professional to enhance order management and planning processes across multiple plants. You will serve as the key interface between Customer Service, Supply Planning and Logistics, driving improvements and ensuring timely fulfillment and delivery to meet customer expectations.

We value experience in planning or OTC processes, strong stakeholder management, and a customer-centric mindset.

Qualifications

• Minimum 3–5 years of experience establishing and leading planning or OTC processes across countries, ideally global.
• Proven expertise in order management, supply chain, production or planning.
• Strong stakeholder influence at all management levels.
• Collaborative team player with strong interpersonal skills and customer-centric approach.

Responsibilities

• Lead the interface between Customer Service, Supply Planning & Logistics for the plants to resolve issues and commitments.
• Drive continuous improvement for service level, backlog, order management and order confirmations.
• Lead shortage management and allocation together with plants and stakeholders.
• Conduct root-cause analyses and implement improvement actions for process gaps.
• Monitor KPIs to evaluate process quality and customer service levels.
• Coordinate root-cause analysis and improvements across plants and systems.

Skills

Order management

Supply chain

Stakeholder management

Analytical mindset

Customer focus

Tools

ERP systems

Job description

Company Description

Are you interested in high-quality, natural, and tasty nutrition?

Company Description

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Job Description

Support the improvement in the business decision making process (Backlog, Order Management, Shortage, Pre-shortage), prioritizing efficient order management processes to ensure timely processing, fulfillment, and delivery to meet customer expectations.

Your Role

• Lead the issue resolution and commitment management to our customers by being the Interface between Customer Service, Supply Planning & Logistics for the respective plants
• Drive continuous improvement activities for service level ( End customer , Inter / Cross Company Customers ) , Backlog management , Order management & Order Confirmations for the respective plants
• Lead the shortage management & allocation process along with various stakeholders and the respective plants
• Conduct root cause analysis and provide improvement actions for identified process gaps and inefficiencies ( Order changes, Service level, Escalation, Customer notifications etc. )
• Monitor and steer key performance indicators (KPIs) to evaluate process quality related to customer service level, Backlog management , Order management & Order Confirmations.
• Conduct root cause analysis and provide improvement actions for identified process gaps and inefficiencies ( Order changes, Service level, Escalation, Customer notifications etc. ) with the respective plants

Qualifications

• You have 3-5 years of experience in establishing and leading planning or OTC processes in different countries ideally globally
• You have expertise in handling order management, Supply chain, Production or Supply planning
• You are able to convince multiple stakeholders even in difficult situations at all management levels
• You are a good team player with well-developed interpersonal skills, who can build positive working relationships with stakeholders, as well as analytical mindset with a customer centric approach

What WeOffer:

• Work withpassion: We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership: We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow yourway: With flexibledevelopmentopportunitiesacross departments and a global team, you can broaden your skills, discover newstrengthsand actively shape your career path.
• Thrive in a global environment: Join an international team bringing together multiplecultures,languagesand perspectives to sparknew ideasand inspiration.Through global collaboration, you expand your horizon both professionally and personally.
• The team always wins: We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team playlead to shared success.

What WeOffer

• Work withpassion: We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership: We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow yourway: With flexibledevelopmentopportunitiesacross departments and a global team, you can broaden your skills, discover newstrengthsand actively shape your career path.
• Thrive in a global environment: Join an international team bringing together multiplecultures,languagesand perspectives to sparknew ideasand inspiration.Through global collaboration, you expand your horizon both professionally and personally.
• The team always wins: We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team playlead to shared success.

EqualOpportunities for All

We welcome applications from people of all backgrounds regardless of age, ancestry, disability, ethnic origin, gender, gender identity or expression, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.

A good match starts with shared values. Complete our Culture Fit Challenge to find out how well your mindset aligns with the way we work.