Specialist Business Administration

Epson Europe B.V.; Düsseldorf; On-site; EUR 42,000 - 66,000; Full time

Job summary

Epson Europe B.V. is seeking a Specialist Business Administration to oversee order processing, purchasing activities, and customer support across international markets.

You will act as the main link between customers, suppliers, production sites, sales teams, and internal stakeholders to ensure smooth operations and timely deliveries. In this role you will manage orders from receipt to delivery, validate pricing and terms, handle inquiries, support purchasing, monitor inventory, and generate SAP

Qualifications

• 3-5 years of professional experience in Business Administration, Sales Operations, Order Management, Purchasing, Supply Chain, or a related field.
• Experience with ERP systems, preferably SAP, and strong Excel skills.
• Experience with Microsoft Dynamics is an advantage.
• Strong problem-solving and analytical skills with the ability to make independent decisions.
• Experience in processing customer orders, coordinating deliveries, and handling inquiries or complaints.
• Experience supporting purchasing activities, supplier communication, inventory monitoring, and demand planning.
• Experience preparing reports, maintaining master data, and supporting process improvements.
• Good English skills for communication across Europe.

Responsibilities

• Manage national and international customer orders from receipt through delivery, ensuring accurate and timely execution.
• Coordinate with customers, sales teams, production sites, suppliers, and internal stakeholders to resolve order-related issues and ensure a seamless customer experience.
• Review and validate order-related information, pricing, commercial terms, and documentation to ensure accuracy and successful order fulfillment.
• Handle customer inquiries, complaints, and follow-up actions in a professional and timely manner.
• Support purchasing activities, including supplier communication, purchase orders, and material availability planning.
• Monitor inventory levels and support demand planning processes to ensure optimal stock availability.
• Maintain customer, product, and article master data within business systems.
• Prepare operational and sales reports, including SAP reporting and data analysis to support business decisions.
• Support inventory administration and procurement-related activities.
• Act as a key interface between production facilities, suppliers, and Sales teams.
• Provide backup support for spare parts order processing activities.
• Support colleagues within Sales Administration and contribute to knowledge sharing across the team.
• Identify opportunities for process improvements and support initiatives that increase operational efficiency and customer satisfaction.

Skills

Order management

ERP systems

Analytical thinking

Communication

Cross-functional coordination

Tools

SAP

MS Excel

Microsoft Dynamics

Job description

As a Specialist Business Administration, you will play a key role in ensuring efficient order processing, purchasing activities, and customer support across international markets. You will serve as the main connection between customers, suppliers, production sites, sales teams, and internal stakeholders, helping to ensure smooth operations, timely deliveries, and high customer satisfaction.

What you will do:

• Manage national and international customer orders from receipt through delivery, ensuring accurate and timely execution.
• Coordinate with customers, sales teams, production sites, suppliers, and internal stakeholders to resolve order-related issues and ensure a seamless customer experience.
• Review and validate order-related information, pricing, commercial terms, and documentation to ensure accuracy and successful order fulfillment.
• Handle customer inquiries, complaints, and follow-up actions in a professional and timely manner.
• Support purchasing activities, including supplier communication, purchase orders, and material availability planning.
• Monitor inventory levels and support demand planning processes to ensure optimal stock availability.
• Maintain customer, product, and article master data within business systems.
• Prepare operational and sales reports, including SAP reporting and data analysis to support business decisions.
• Support inventory administration and procurement-related activities.
• Act as a key interface between production facilities, suppliers, and Sales teams.
• Provide backup support for spare parts order processing activities.
• Support colleagues within Sales Administration and contribute to knowledge sharing across the team.
• Identify opportunities for process improvements and support initiatives that increase operational efficiency and customer satisfaction.

What we ask for :

• 3-5 years of professional experience in Business Administration, Sales Operations, Order Management, Purchasing, Supply Chain, or a related field.
• Experience working with ERP systems, preferably SAP, and strong Microsoft Office skills, particularly Excel.
• Experience with Microsoft Dynamics (MSD) is considered an advantage.
• Strong problem-solving and analytical skills with the ability to make sound decisions independently.
• Experience in processing customer orders, coordinating deliveries, and handling customer inquiries or complaints.
• Experience supporting purchasing activities, supplier communication, inventory monitoring, and demand planning processes.
• Experience preparing reports, maintaining master data, and supporting continuous process improvement initiatives.
• Good English skills for communication with colleagues, suppliers, and customers across Europe.

We are keen to hear from you even if you don't match all listed requirements but identify with our values and passion for innovation.

What we offer:

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email [e-mail]. A member of our team will be happy to assist you.