Operational Warranty Manager (m/f/d)

Talgo Deutschland GmbH; Berlin; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

38-hour work week

Christmas bonus & performance bonus

Company profit-sharing

Pension scheme

Secure employment with global company

Job summary

Talgo Deutschland GmbH is seeking a Warranty Manager to oversee all warranty-related activities in our Berlin area. You will coordinate across workshops, review technical reports, and implement corrective actions while serving as the main point of contact for customers, suppliers, and internal teams.

Requirements include a engineering degree (Bachelors/Masters) and several years in warranty or maintenance, with railway experience preferred.

Qualifications

• Bachelor's or master's degree in industrial/mechanical/electrical/electronic engineering or equivalent.
• Several years of professional experience in warranty management or maintenance operations.
• Experience in the railway industry is highly desirable.
• Fluency in German and English (C1) mandatory; Spanish is considered an asset.
• Strong knowledge of budgeting, cost control, procurement, and supply chain management.
• Excellent communication, stakeholder management and negotiation skills.

Responsibilities

• Ensure the successful execution and closure of all warranty activities, meeting contractual commitments and customer expectations.
• Coordinate warranty operations across assigned workshop, including review of technical reports, corrective actions and follow-up.
• Serve as the primary focal point for the customer, suppliers, and internal stakeholders during the warranty period.
• Plan and coordinate material requirements, demand forecasting and reporting for warranty operations.
• Support supplier warranty claims and guarantee processes, ensuring timely resolution and accountability.
• Promote compliance with company strategies, policies, procedures and quality standards.
• Prepare, monitor and consolidate budgets within the assigned area, ensuring effective cost management.
• Drive continuous improvement through new processes, tools and best practices.
• Develop and maintain strong customer relationships for high satisfaction and long-term partnerships.
• Identify, assess and mitigate risks and opportunities related to warranty obligations and project performance.
• Ensure warranty-phase activities align with business objectives, resource planning and priorities.
• Monitor warranty performance KPIs and provide regular reports and analysis for decision-making.

Skills

Warranty management

Stakeholder management

Budgeting

Cost control

Communication

Negotiation

Teamwork

Education

Bachelor's or master's degree in industrial/mechanical/electrical/electronic engineering

Tools

SAP

MS Office

Job description

• Ensure the successful execution and closure of all warranty-related activities, meeting contractual commitments and customer expectations.
• Coordinate warranty operations across assigned workshop, including the review of technical reports, identification of corrective actions, and follow-up on their implementation.
• Serve as the primary focal point for the customer, suppliers, and internal stakeholders throughout the warranty period.
• Plan and coordinate material requirements, demand forecasting, and reporting activities to support warranty operation
• Support the management supplier warranty claims and guarantee processes, ensuring timely resolution and accountability.
• Promote and ensure compliance with company strategies, policies, procedures, and quality standards.
• Prepare, monitor, and consolidate budgets within the assigned area of responsibility, ensuring effective cost management.
• Drive continuous improvement initiatives through the implementation of new processes, tools, and best practices.
• Develop and maintain strong customer relationships, ensuring high levels of satisfaction and long-term partnerships.
• Identify, assess, and mitigate risks and opportunities associated with warranty obligations and project performance.
• Ensure that warranty-phase activities are aligned with business objectives, resource planning, and operational priorities.
• Monitor warranty performance KPIs and provide regular reports and analysis to support decision-making and operational excellence.

Key Responsibilities

• Ensure the successful execution and closure of all warranty-related activities, meeting contractual commitments and customer expectations.
• Coordinate warranty operations across assigned workshop, including the review of technical reports, identification of corrective actions, and follow-up on their implementation.
• Serve as the primary focal point for the customer, suppliers, and internal stakeholders throughout the warranty period.
• Plan and coordinate material requirements, demand forecasting, and reporting activities to support warranty operation
• Support the management supplier warranty claims and guarantee processes, ensuring timely resolution and accountability.
• Promote and ensure compliance with company strategies, policies, procedures, and quality standards.
• Prepare, monitor, and consolidate budgets within the assigned area of responsibility, ensuring effective cost management.
• Drive continuous improvement initiatives through the implementation of new processes, tools, and best practices.
• Develop and maintain strong customer relationships, ensuring high levels of satisfaction and long-term partnerships.
• Identify, assess, and mitigate risks and opportunities associated with warranty obligations and project performance.
• Ensure that warranty-phase activities are aligned with business objectives, resource planning, and operational priorities.
• Monitor warranty performance KPIs and provide regular reports and analysis to support decision-making and operational excellence.

Your Profile

• Bachelor's or master's degree in industrial/mechanical/electrical/electronic engineering or an equivalent technical qualification.
• Several years of professional experience in warranty management, maintenance operations, or a similar role.
• Experience in the railway industry is highly desirable.
• Demonstrated commitment, team player, flexibility, and a proactive mindset.
• Fluency in German and English (minimum C1 level) mandatory; Spanish is considered an asset.
• Advanced proficiency in MS Office and SAP.
• Strong knowledge of budgeting, cost control, maintenance processes (both site- and product-level), as well as quality, procurement, and supply chain management practices.
• Solid understanding of regulations applicable to warranty projects, contract management, and customer requirements.
• Excellent communication, stakeholder management, and negotiation skills, with the ability to remain resilient, solution-oriented, and organized in complex environments.
• Strong sense of ownership and accountability, combined with a structured and methodical approach to work.

What we offer:

• 38-hour work week - Enough time for your family and friends
• Attractive compensation package - Including a Christmas bonus, individual performance bonus, and company-wide profit-sharing bonus
• Family-like working atmosphere - With us, you're more than just a number
• Intensive onboarding - So you can feel confident from day one and get off to a successful start
• Additional pension scheme - Because we care about your future
• Secure employment with a globally operating company - Because stability matters