Operational Warranty Manager (m/f/d)

Talgo (Deutschland) GmbH; Berlin; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

38-hour work week

Bonus opportunities

Profit-sharing bonus

Intensive onboarding

Job summary

Talgo (Deutschland) GmbH offers a role focused on warranty management and maintenance operations in a dynamic railway environment. You will coordinate across workshops, manage technical reviews, and ensure timely, compliant warranty closures while maintaining strong supplier and customer relations.

The position emphasizes budgeting, cost control, and process improvements, with a heavy focus on quality standards and stakeholder communication.

Qualifications

• Bachelor’s or Master’s degree in industrial/mechanical/electrical/electronic engineering or an equivalent technical qualification.
• Several years of professional experience in warranty management, maintenance operations, or a similar role.
• Experience in the railway industry is highly desirable.
• Fluency in German and English (minimum C1 level) mandatory; Spanish is considered an asset.
• Advanced proficiency in MS Office and SAP.
• Solid understanding of budgeting, cost control, maintenance processes (site- and product-level), as well as quality, procurement, and supply chain management practices.

Responsibilities

• Ensure the successful execution and closure of all warranty-related activities, meeting contractual commitments and customer expectations.
• Coordinate warranty operations across assigned workshop, including review of technical reports, identification of corrective actions, and follow-up on their implementation.
• Serve as the primary focal point for the customer, suppliers, and internal stakeholders throughout the warranty period.
• Plan and coordinate material requirements, demand forecasting, and reporting activities to support warranty operation.
• Support the management supplier warranty claims and guarantee processes, ensuring timely resolution and accountability.
• Promote and ensure compliance with company strategies, policies, procedures, and quality standards.
• Prepare, monitor, and consolidate budgets within the assigned area of responsibility, ensuring effective cost management.
• Drive continuous improvement initiatives through the implementation of new processes, tools, and best practices.
• Develop and maintain strong customer relationships, ensuring high levels of satisfaction and long-term partnerships.
• Identify, assess, and mitigate risks and opportunities associated with warranty obligations and project performance.
• Ensure that warranty-phase activities are aligned with business objectives, resource planning, and operational priorities.
• Monitor warranty performance KPIs and provide regular reports and analysis to support decision-making and operational excellence.

Skills

Warranty management

Maintenance operations

Budgeting

Procurement

Supply chain management

Stakeholder management

German language

English language

MS Office

Education

Bachelor’s or Master’s degree in industrial/mechanical/electrical/electronic engineering

Tools

SAP

MS Office

Job description

Key Responsibilities

• Ensure the successful execution and closure of all warranty-related activities, meeting contractual commitments and customer expectations.

• Coordinate warranty operations across assigned workshop, including the review of technical reports, identification of corrective actions, and follow-up on their implementation.

• Serve as the primary focal point for the customer, suppliers, and internal stakeholders throughout the warranty period.

• Plan and coordinate material requirements, demand forecasting, and reporting activities to support warranty operation

• Support the management supplier warranty claims and guarantee processes, ensuring timely resolution and accountability.

• Promote and ensure compliance with company strategies, policies, procedures, and quality standards.

• Prepare, monitor, and consolidate budgets within the assigned area of responsibility, ensuring effective cost management.

• Drive continuous improvement initiatives through the implementation of new processes, tools, and best practices.

• Develop and maintain strong customer relationships, ensuring high levels of satisfaction and long‑term partnerships.

• Identify, assess, and mitigate risks and opportunities associated with warranty obligations and project performance.

• Ensure that warranty‑phase activities are aligned with business objectives, resource planning, and operational priorities.

• Monitor warranty performance KPIs and provide regular reports and analysis to support decision‑making and operational excellence.

Your Profile

• Bachelor’s or master’s degree in industrial/mechanical/electrical/electronic engineering or an equivalent technical qualification.

• Several years of professional experience in warranty management, maintenance operations, or a similar role.

• Experience in the railway industry is highly desirable.

• Demonstrated commitment, team player, flexibility, and a proactive mindset.

• Fluency in German and English (minimum C1 level) mandatory; Spanish is considered an asset.

• Advanced proficiency in MS Office and SAP.

• Strong knowledge of budgeting, cost control, maintenance processes (both site- and product‑level), as well as quality, procurement, and supply chain management practices.

• Solid understanding of regulations applicable to warranty projects, contract management, and customer requirements.

• Excellent communication, stakeholder management, and negotiation skills, with the ability to remain resilient, solution‑oriented, and organized in complex environments.

• Strong sense of ownership and accountability, combined with a structured and methodical approach to work.

What we offer:

• 38-hour work week – Enough time for your family and friends

• Attractive compensation package – Including a Christmas bonus, individual performance bonus, and company‑wide profit‑sharing bonus

• Family‑like working atmosphere – With us, you're more than just a number

• Intensive onboarding – So you can feel confident from day one and get off to a successful start

• Additional pension scheme – Because we care about your future

• Secure employment with a globally operating company – Because stability matters