NPI Product Engineer

KLA; Dresden; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global technology company in Dresden is looking for a Service Product Engineer to improve semiconductor optical systems. Your role involves testing, data analysis, and developing technical training materials. Ideal candidates should have a relevant degree and strong analytical skills. This full-time position offers a competitive rewards package and the opportunity to work with teams worldwide.

Leistungen

Competitive family-friendly total rewards package

Inclusive environment benefits

Qualifikationen

• Doctorate or Master's Degree with relevant work experience.
• Proven problem-solving abilities in technical environments.
• Experience in training and customer support is preferred.

Aufgaben

• Assess product reliability, stability, and serviceability.
• Participate in testing of system diagnostics.
• Capture and analyze data from customer sites.

Kenntnisse

Analytic skills

Data analysis

Communication skills

Teaching

Troubleshooting

Ausbildung

Doctorate Degree

Masters Level Degree

Bachelors Level Degree

Tools

CAD

SolidWorks

Catia

Jobbeschreibung

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and invests 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group / Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares, Supply Chain management, Field Operations, Engineering, Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

Do you enjoy being a member of a highly skilled team involved in the most cutting‑edge new products our company is developing? Would you like to be a founding member in development and introduction of the newest products that propel the semiconductor industry forward? As a service product engineer you will be effectively engaged in improving KLA’s sophisticated semiconductor optical systems and the service teams which support them! We are based in Silicon Valley and have the excellent opportunity to work with individuals and teams spanning the globe! Gain a systems‑engineering level knowledge of highly sophisticated groundbreaking systems by working with the product engineering and service teams. The systems include laser systems, EUV optics, electronics, mechanical components, vacuum chamber technology, custom software and algorithms.

• Play a large role in assessing products with respect to design for reliability, stability and serviceability.
• Participate in the development and testing of system diagnostics and spec validation.
• Act as a two‑way conduit for information transfer between the engineers responsible for crafting our products and the field service teams responsible for product maintenance and support.
• Capture and analyze data from systems populations residing in remote customer sites to identify sources of detailed issues including technical, process and people‑based issues.
• Help develop and detail technical service procedures.
• Train support personnel such as tech support and customer support engineers.
• Develop new training materials which may include written documents, video tutorials and online web‑based training.
• Respond to situations where field service engineers have failed to resolve highly technical system performance issues by providing written plans of action by e‑mail or on‑site hands‑on assistance at customer sites in the US, Asia and Europe.
• Write technical reports to communicate issues, analysis, technical assessments, system status, best‑known‑methods and engineering recommendations.
• Take a proactive approach to improving service quality and profitability.
• Interface with customers and vendors to reach constructive solutions.

Preferred Qualifications

• Proven track record to work on sophisticated problems where analysis of situations or data requires an in depth evaluation of various factors.
• Results oriented and driven to excel.
• Enjoys teaching, troubleshooting, working with groups of people and explaining sophisticated things as simply as possible.
• Strong analytic and data analysis skills. Excellent oral and written communication skills.
• Ability to work optimally in multidisciplinary multicultural teams and to take a leadership role when needed.
• Quick grasp of meaningful sophisticated technical information.
• Natural curiosity, inventiveness and an interest in making things work better.
• Diverse background to bring new perspectives to the team.
• Background developing and delivering remote technical training utilizing virtual reality, augmented reality and video.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Masters Level Degree and related work experience of 3 years; Bachelors Level Degree and related work experience of 5 years

Benefits

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

Employment & Job Details

Employment Type: Full‑Time

Vacancy: 1

Equal Opportunity Statement

KLA is proud to be an equal opportunity employer.

Important Notice

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, interview, offer of employment or that an employee is not legitimate please send an email to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Key Skills

APQP, Six Sigma, GD&T, Root cause Analysis, CAD, Project Leadership, SolidWorks, Mechanical Engineering, Quality Management, Product Development, Catia, Manufacturing