Moncler Department/Team Manager - Munich Flagship F/M

Moncler; Deutschland; Vor Ort; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

A luxury fashion retailer is seeking a Client Advisor Manager for its Flagship in Munich. The role involves leading a sales team, engaging clients, and driving sales activities to enhance the client experience. Candidates should possess 3-5 years of retail management experience in a luxury environment, be fluent in German and English, and have a proven track record in sales and team development. This position offers a vibrant workplace focused on client satisfaction and team growth.

Qualifikationen

• Minimum of 3-5 years Retail Management experience in a luxury retail company.
• Experience in team management, recruitment, and development.
• Fluency in German and English; another language is a plus.
• Proven sales generation and client relations track record.
• Excellent communication towards team and clients.

Aufgaben

• Engage with customers and recommend products to drive transactions.
• Build and maintain strong client relationships through personalized service.
• Implement and optimize store operations for smooth workflows.
• Create engaging displays to attract customers and highlight merchandise.
• Organize team efforts to achieve business goals efficiently.

Kenntnisse

Retail Management

Team Management

Fluency in German

Fluency in English

Sales Generation

Communication

Attention to Detail

Tools

MS Word

Excel

Outlook

Jobbeschreibung

Overview

MONCLER is currently looking for a Team/Department Manger (internally called Client Advisor Manager) for its Flagship in Munich, reporting to the Store Manager.

Position Overview:

The Client Advisor Manager proactively leads successful sales activity for excellent results, ensuring every client benefits from the complete Moncler Client Experience.

MONCLER Client Advisor Manager is accountable for achieving sales targets and key qualitative objectives, managing a dedicated sales team identified on a regular basis.

Your Impact

Business

• Sales - Engage with customers, understand their needs, recommend products, and drive transactions to increase revenue and ensure satisfaction.
• Product Knowledge - Understand product features, benefits, and applications to enhance sales and client experience.
• KPI Management - Set, track, and optimize key performance indicators to measure and improve business effectiveness.

Client

• Clienteling - Build and maintain strong, personalized client relationships through attentive service and tailored recommendations to foster loyalty.
• After-sales - Deliver excellent client service by handling returns, exchanges, and warranty claims while addressing feedback and promoting additional sales.
• Client Experience - Provide exceptional service, promptly address concerns, offer personalized assistance, and maintain a welcoming atmosphere.
• Client Development - Develop and execute the store's client strategy, upgrading current clients, expanding the client base, and achieving long-term clienteling goals.

Procedures

• System & Processes - Implement, maintain, and optimize store operations for seamless business workflows.

Store Image

• Windows and Display - Create engaging showcases to attract customers, highlight merchandise, and communicate brand identity effectively.
• Visual Merchandising - Ensure proper inventory management and display alignment with store aesthetics and sales strategies.

People

• Team Organization - Organize and align team efforts to achieve goals efficiently.
• Team Growth - Foster team development, enhance collaboration, and maintain a positive work culture.

Qualifications

• Minimum of 3-5 years Retail Management experience with prior experience in International and structured luxury retail company;
• Rewarded in team management, recruitment and development;
• Fluency & sophistication in German and English, while another language is a plus;
• Proven track record of successful sales generation, building clientele and teamdevelopment and relations
• Proficient computer knowledge (MS Word, Excel and Outlook)
• Excellent communicator towards the team and the clients
• Digitally aware and strong attention to detail
• People driven, caring and entrepreneurial mindset

"Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."