MIU MIU Department Manager (m / f / d)

Miu Miu; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A luxury fashion brand is seeking a Brand Ambassador in Frankfurt, Germany, responsible for achieving sales targets and ensuring exceptional client service. This role requires fluency in both German and English, with the ideal candidate being a passionate team player who can motivate others and provide high-quality service. Responsibilities include managing the sales team, analyzing performance, and driving customer loyalty through excellent engagement. A background in business or retail management is preferred.

Qualifikationen

• Fluent in German and English; other languages are a plus.
• Proven ability to lead and motivate a team.
• Exceptional customer service skills.

Aufgaben

• Achieve qualitative and quantitative objectives for product category.
• Manage and motivate the department team to exceed sales targets.
• Foster customer loyalty through exceptional service.

Kenntnisse

Fluent spoken German

Fluent spoken English

Passion for luxury and fashion

Strong customer service orientation

Team player

Ausbildung

Business/Retail Management degree or equivalent

Jobbeschreibung

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.

RESPONSIBILITIES

BUSINESS

• Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
• Analyze the department performance and define the actions required for achieving the business objectives.
• Give commercial suggestions to SM.
• Drive the team to exceed their KPIs.
• Be constantly up-to-date on market trend and share insights with relevant functions.
• Foster the ecommerce channel development.

CUSTOMER

• Ensure high levels of customer satisfaction through excellent service.
• Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gains new local customers to grow department sales.

TEAM

• Train and inspire the sales staff of her / his department in product knowledge, sales techniques, customer services and company procedures.
• Identify high potential collaborators for internal development opportunities.
• Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.

RETAIL

• Guarantee an in-depth product knowledge within the department, working with the relevant functions to support product / collection training needs.
• Provide feedback and focused suggestions on department needs to the Store Manager.
• Guarantee the visual presentation of his / her department.
• Ensure effective and efficient back‑of‑house organization for the department and is responsible for the protection of the company’s assets as well as the staff grooming standards to be ensured.

KNOWLEDGE AND SKILLS

Fluent spoken German and English expected. Other languages are desirable.

Passion and knowledge of the managed product category.

Business driven.

Team player with the ability to lead and influence peers.

Strong customer service approach.

Natural ability to serve our client.

Confident, enthusiastic and positive.

Problem solving.

Organized and detail oriented.

Market and product knowledge / passion.

Business / Retail Management degree or equivalent is a plus.

Interest in luxury / fashion, art and design

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to builder a fair and respectful workplace for all.