Manager of Key Account Management (Central EMEA)

Monotype; Berlin; Presencial; EUR 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Extensive development and training

Flexible work arrangements and unsued/

Unlimited vacation and sick time

Competitive health coverage

Descripción de la vacante

Monotype is looking for an experienced Manager to lead a team of Key Account Managers in Central EMEA (DACH + Eastern Europe). You will drive revenue growth within existing customers, focusing on retention, expansion, and long-term value.

The role requires a hands-on sales leader capable of delivering strategic account plans, coaching a high-performance team, and collaborating with cross-functional partners to align on go-to-market initiatives. Berlin-based, travel ~25%.

Formación

• Track record of leading teams in closing annual or multi-year agreements.
• Excellent analytical, organizational, communication, and presentation skills.
• Strong leadership with coaching and developing high-performing teams.
• Experience with CRM systems to manage sales processes and forecasting (Salesforce preferred).
• 5-7 years in SaaS sales (enterprise or mid-market) with revenue targets and retention.
• Ability to translate data into sales strategies.
• Preferred location: Berlin, 2+ years in management within an existing customer base.
• Willingness to travel ~25% for meetings and events.
• Knowledge of MEDDIC, MEDDPICC, Challenger Sale.
• Proven ability to drive revenue expansion (upsell/cross-sell).
• Fluency in English and native-level German.

Responsabilidades

• Lead a team of up to 5 Key Account Managers to grow revenue in existing accounts.
• Design and execute strategies to accelerate adoption and retention.
• Increase customer value through upsell, cross-sell, and expansion initiatives.
• Coach the team on pipeline management, forecasting accuracy, and quota attainment.
• Provide weekly data-driven reporting on pipeline health and opportunities.
• Collaborate with Talent Acquisition and cross-functional teams on go-to-market plans.

Conocimientos

Team leadership

Analytical skills

Communication skills

Forecasting

Presentation skills

Strategic thinking

Herramientas

Salesforce

Descripción del empleo

• We are seeking an experienced and driven Manager to lead a team of talented Key Account Managers responsible for growing and maximizing revenue within our existing customer base in the Central EMEA region (DACH + Eastern Europe)
• The ideal candidate is a hands-on sales leader who thrives on driving strategic account growth while building a high-performance, results-oriented culture focused on retention, expansion, and long-term customer value
• In this role, you will design and execute strategies that accelerate customer adoption through strong engagement and education around our products and services
• You will craft and communicate compelling value propositions that highlight our unique capabilities—ultimately increasing customer satisfaction, reducing churn, and driving significant incremental revenue
• Lead and develop a team of up to 5 Key Account Managers, driving revenue growth across existing accounts through strategic upsell, cross-sell, and retention initiatives
• Coach, mentor, and enable the team to excel in pipeline management, forecasting accuracy, and overall quota attainment
• Monitor and analyze key performance metrics, translating insights into actionable strategies to improve team performance
• Guide the team in proactively identifying expansion opportunities, mitigating churn risks, and consistently achieving net revenue retention targets
• Maintain strong alignment with senior leadership through clear, data-driven weekly reporting on pipeline health, deal progression, and key opportunities for executive engagement
• Partner closely with Talent Acquisition to attract, hire, and retain top sales talent
• Collaborate cross-functionally with Customer Success, Marketing, Legal, Pre-Sales, and Market Intelligence to ensure alignment on go-to-market strategies and execution

Benefits

• Extensive development and training offerings
• Highly engaged Events Committee to keep work enjoyable
• Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs
• Flexible work arrangements and unlimited vacation and sick time
• Generous 401k match to save for your future, and so much more!

Requirements

• Track record of supporting teams in closing complex annual or multi-year agreements
• Excellent analytical, organizational, communication, and presentation skills
• Strong leadership presence with a passion for coaching and developing high-performing, collaborative teams in a fast-paced, high-growth environment
• Strong experience with CRM systems to manage sales processes and forecasting (Salesforce preferred)
• 5-7 years of experience in SaaS sales (enterprise or mid-market), with a strong track record of exceeding revenue targets and maintaining high retention rates
• Demonstrated ability to identify trends and translate data into effective sales strategies
• Preferred location: Berlin 2+ years of experience in a team lead or formal management role, including pipeline management, forecasting, and quota planning within an existing customer base
• Willingness to travel as needed (approximately 25%) for customer meetings, internal collaboration, and industry events
• Proven knowledge of sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale
• Proven ability to drive revenue expansion (upsell and cross-sell) within accounts
• Fluency in English and native-level proficiency in German