Manager FSP 360 - Germany

Syneos Health, Inc.; München; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading biopharmaceutical solutions company in Germany seeks an experienced manager to oversee functional teams and ensure compliance with industry standards. The ideal candidate will have a Bachelor's degree in life sciences and extensive clinical research experience, alongside strong leadership skills and fluency in both German and English. This role involves engaging with internal and external stakeholders, developing customer relationships, and ensuring team performance aligns with project deliverables.

Qualifikationen

• Extensive clinical research experience in a contract research organization.
• Knowledge of GCP/ICH guidelines.
• Fluency in German and English.

Aufgaben

• Manage delivery and compliance with KPIs.
• Develop relationships with customers.
• Ensure adherence to training guidelines.

Kenntnisse

Strong leadership

Excellent communication

Creative problem solving

Time management

Ausbildung

Bachelor’s degree in life sciences or equivalent

Jobbeschreibung

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Job Responsibilities

Overall, the role will be responsible for three primary performance areas:

(1) Customer Delivery and Success

• Develops and fosters strong, collaborative relationships with customers. Solicits feedback from customer PoC(s) for continuous improvement of service delivery and to strengthen customer relationships on an individual or (PoC) country‑specific level.
• Responsible for delivery and compliance with agreed‑upon KPIs in relation to daily activities of their team members; develops and executes mitigation and remediation plans for non‑compliance as needed.
• Responsible for headcount management, in relation to their own team, to ensure resource needs are identified and addressed in a timely fashion. Responsible for creation of job requisitions at expected level of quality.
• Proactively communicates and manages customer issues through assigned escalation channels.
• Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs. Ensures all staff follow the required training and complete the required documentation. Provides regular compliance updates to management accordingly.
• Conducts oversight visits as required for Clinical Research Associates.
• Responsible for all system updates, and compliance with systems and relevant procedure and practices applicable to the customer and Syneos Health processes.

(2) Business Impact

• Responsible for knowledge sharing across their own team to disseminate best practices and lessons learned in support of the overall FSP 360 operating model. Makes informed and data‑driven decisions that positively impact their own team's performance within the business unit.
• Responsible for delivering BU revenue targets by attracting and retaining the right talent. Responsible for balancing the right size and skill level team against the expected customer delivery.
• May serve as a Company representative at professional meetings or seminars.
• Responsible for active management of team members’ performance through the established Syneos Health process; at an individual contributor level.
• Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed.
• Provides administrative oversight (for example, HR processes, timecards, expense reports).
• Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
• Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels.
• Demonstrates commitment to diversity, equity, and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias.

(3) People Leadership

• Responsible for active management of team members’ performance through the established Syneos Health process; at an individual contributor level.
• Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed.
• Provides administrative oversight (for example, HR processes, timecards, expense reports).
• Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
• Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels.
• Demonstrates commitment to diversity, equity, and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias.

QUALIFICATION REQUIREMENTS

• Bachelor’s degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity or equivalent combination of education, training and experience is required.
• Knowledge of GCP/ICH guidelines and other applicable regulatory requirements.
• Previous experience in the FSP360 / Staffing models in Germany and/or the DACH region.
• Strong experience in Clinical Research / Clinical operations.
• Preference for previous line management experience.
• Excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince, and persuade.
• Fluency in German and English.
• Strong time management, technical and organizational skills. Ability to work independently and within a team environment.
• Creative problem solver who is self‑motivated, flexible, open to change, collaborative, and possesses a customer‑centric mindset.
• Demonstrate strong leadership skills, including ability to set direction, mentor and motivate others to achieve departmental goals.
• Demonstrate understanding of the workflow process, roles, and responsibilities of multiple functional areas.
• Ability to travel as necessary; up to 25%.

Disclaimer

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

Responsible for interacting and engaging with internal and external stakeholders for functional team members, acting as a Syneos Health ambassador with customers. Responsible for managing team members’ performance in line with project deliverables. Accountable for direct supervision of FSP 360 multifunctional staff. May act as an SME where country/region/functional knowledge is key.