Logistics Coordinator

Allegis Group; Remote; EUR 40.000 - 55.000; Teilzeit

Zusammenfassung

A leading logistics provider is seeking a Support Specialist / Logistics Coordinator to ensure timely operations and assist delivery partners across Germany. This role involves real-time support via digital communication tools, monitoring performance, and updating operational procedures. Ideal candidates will be organized, fluent in both German and English, and possess strong problem-solving skills in a fast-paced environment. Experience in logistics or delivery services is a plus.

Qualifikationen

• Ability to work independently and thrive in a fast-paced environment.
• Strong written and verbal communication skills in both German and English.
• Basic knowledge of digital collaboration tools and Excel.

Aufgaben

• Monitor operations for delivery partners and track performance.
• Provide real-time support to drivers via chat.
• Troubleshoot issues and ensure timely execution.
• Update tracking files and reports as needed.
• Maintain and improve Standard Operating Procedures.
• Support transitions between communication tools.

Kenntnisse

Strong bias for action

Clear communication skills

Basic proficiency in Excel

Ability to write SOPs

Experience in logistics

Understanding of delivery apps

Fluent in German

Fluent in English

Tools

Excel

Slack

Jobbeschreibung

Support Specialist / Logistics Coordinator

Location: Germany (remote support)

Contract: 9 months with extension possibility

Languages: German & English required

We are looking for a highly organized Support Specialist / Logistics Coordinator to provide real‑time operational support to delivery partners across Germany. In this role, you will ensure that drivers are able to start routes on time, resolve on‑road issues quickly, and maintain a smooth delivery experience for all partners involved.

You will provide support through digital communication tools, monitor daily performance, and help improve processes by updating guidelines and Standard Operating Procedures (SOPs). This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and can communicate clearly under time pressure.

Key Responsibilities

• Monitor on‑road operations for multiple delivery partners and track daily performance.
• Provide real‑time support to drivers and partner coordinators via chat tools (e.g., Slack).
• Troubleshoot check‑in issues, delays, and on‑road problems.
• Follow up with partners on late arrivals or delays to ensure timely execution.
• Update daily tracking files and end‑of‑day reports.
• Maintain and improve SOPs based on operational feedback and learnings.
• Support transitions between communication tools (e.g., from one platform to another).

Qualifications

• Strong bias for action and ability to work independently.
• Clear and concise communication skills (written & verbal).
• Basic proficiency in Excel and common collaboration platforms.
• Ability to write and maintain Standard Operating Procedures.
• Experience in the delivery, logistics, or transportation industry is a plus.
• Good understanding of how delivery apps and routing tools work.
• Fluent German and English required.