Lead Technical Account Manager (SC Cleared)

Dynatrace; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading software company is seeking a Lead Technical Account Manager to act as a trusted advisor to enterprise clients in the UK. The role involves leading technical strategy, resolving issues, and coaching Technical Account Managers. Ideal candidates will have 6+ years in account management, strong SaaS and cloud knowledge, exceptional communication skills, and must hold or be eligible for UK Security Clearance. Competitive pay and a culture of innovation are offered.

Qualifikationen

• 6+ years in technical account management or related roles.
• Experience with enterprise clients and executive stakeholders.
• Strong knowledge of SaaS, cloud, Kubernetes, CI/CD tools.

Aufgaben

• Lead technical support and strategic planning for key accounts.
• Resolve advanced configuration/integration issues.
• Provide technical enablement and host web-based training.
• Coach and mentor Technical Account Managers.
• Liaise with Product, R&D, and Support as customer advocate.
• Participate in business reviews and product roadmap input.

Kenntnisse

Technical account management

SaaS knowledge

Cloud services (AWS, Azure, GCP)

Kubernetes knowledge

CI/CD tools

Exceptional communication skills

Leadership skills

Ausbildung

Dynatrace Professional Certification

Associate-level certifications (AWS, Azure, Kubernetes)

Jobbeschreibung

Lead Technical Account Manager (SC Cleared)

Customer Success

Job Description

Lead Technical Account Manager (SC Cleared)

Remote (UK-based only) | Dynatrace

Role Overview:

Act as a trusted advisor to enterprise clients, driving adoption, resolving complex issues, and aligning Dynatrace solutions with customer goals. You’ll lead technical strategy, coach TAMs, and advocate for client success—requiring UK Security Clearance.

Key Responsibilities:

• Lead technical support and strategic planning for key accounts
• Resolve advanced configuration/integration issues
• Provide technical enablement and host web-based training
• Coach and mentor Technical Account Managers (TAMs)
• Liaise with Product, R&D, and Support as customer advocate
• Participate in business reviews and product roadmap input

What You’ll Need to Succeed:

• 6+ years in technical account management or related roles
• Experience working with enterprise clients and executive stakeholders
• Strong knowledge of SaaS, cloud (AWS, Azure, GCP), Kubernetes, CI/CD tools
• Dynatrace Professional Certification (or willing to obtain in 6 months)
• Two or more associate-level certifications (e.g., AWS, Azure, Kubernetes)
• Exceptional communication and leadership skills

Security Requirement:

Must be a UK sole national, living in the UK for the past 5 years, with active SC clearance or eligibility to obtain higher-level clearance.

Why Join Dynatrace:

Work with cutting-edge technologies and global leaders, earn competitive pay, and drive impact with Fortune 100 customers. Collaborate across teams and thrive in a culture of innovation and technical excellence.

Bilingual Sr. Customer Success Engineer (French/English)

Program Manager – Community & Open Ecosystem