Kundenservicemitarbeiter (m/w/d) für den spanischen oder portugiesischen Markt

Parts Europe GmbH; Wasserliesch; On-site; EUR 28,000 - 36,000; Full time

Job summary

Parts Europe GmbH is seeking a customer-focused professional to act as the first point of contact for B2B customers in Spain or Portugal. You will assist with orders, deliveries, and ERP processing, while servicing existing dealers and helping to attract new customers.

The role requires experience in customer service or internal sales, fluency in Spanish or Portuguese and professional English, and a passion for motorcycles and related products.

Qualifications

• First professional experience in customer service, customer support, internal sales or similar.
• Passion for motorcycles, ATV/UTV, bicycles and related products; some technical knowledge.
• Fluent in Spanish or Portuguese with professional English (written and spoken).
• Open-minded, communicative with strong service and customer orientation.
• Proficient in MS Office and experience using an ERP system.

Responsibilities

• Be the first contact for B2B customers in Spain or Portugal via phone or email.
• Assist with orders and deliveries, support customers in the best possible way.
• Accept orders by phone and email and process in ERP system.
• Servicing registered dealers and helping to win new customers for Parts Europe.

Skills

Customer service

Customer support

Internal sales

Spanish

Portuguese

English

MS Office

Tools

ERP system

Job description

Your responsibilities:
You are the first point of contact via phone or e-mail for our B2B customers in Spain or Portugal.
As their competent partner, you will help them with all their questions related to orders and deliveries and support them in the best way possible.
Your duties also include the acceptance of orders by phone and e-mail and the processing in our ERP system.
Servicing our already registered dealers is your focus, but you also help to win new customers and interest them in a cooperation with Parts Europe.

Das solltest du mitbringen

You bring along:
You have already gained first professional experience in the areas of customer service, customer support, internal sales or similar.
You share our passion for motorcycles, ATV/UTV, bicycles etc. and the associated products and accessories and bring along some technical knowledge about our products.
Besides being fluent in Spanish or Portuguese, you have a professional level of English (written and spoken).
You are open-minded, communicative and have a distinct service and customer orientation.
Routine handling of the common MS Office programs and experience in using an ERP system round your profile.