Kundenservicemitarbeiter (m/w/d) für Skandinavien

Parts Europe GmbH; Wasserliesch; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Practical experience in an international environment

Insights into exciting projects

Supportive work atmosphere

Mentorship and personal contact

Development opportunities

Health programs and employee events

Job summary

Parts Europe GmbH is looking for a customer service representative in Rheinland-Pfalz, Germany. You will be the first point of contact for our B2B customers in Northern Europe, supporting them with order and delivery inquiries.

The ideal candidate has experience in customer support, is passionate about motorcycles and speaks English and at least one Nordic language fluently. We offer a modern working environment with opportunities for training and development.

Qualifications

• First professional experience in customer service or similar roles.
• Passion for motorcycles, bikes, and associated products.
• Fluency in professional English, and at least one Nordic language.

Responsibilities

• Provide customer support via phone and e-mail.
• Process orders in the ERP system.
• Assist existing dealers and attract new customers.

Skills

Customer service experience

Professional English

Fluency in a Nordic language

Communication skills

MS Office proficiency

Tools

ERP system

Job description

Beschreibung

Your responsibilities: You are the first point of contact via phone or e-mail for our B2B customers in Northern Europe (Denmark, Sweden, Norway, Finland). As their competent partner, you will support them in all their questions related to orders and deliveries and support them in the best way possible. Your duties also include the acceptance of orders by phone and e-mail and the processing in our ERP system. Servicing our already registered dealers is your focus, but you also help to win new customers and interest them in a cooperation with Parts Europe.

Anforderungen

You bring along: You have already gained first professional experience in the areas of customer service, customer support, internal sales or similar. Ideally, you share our passion for motorcycles, ATV/UTV, bicycles etc. and the associated products and accessories. A professional level of English (written and spoken) is mandatory for this role, besides you are fluent in at least one other Nordic language (e.g. Danish, Swedish, Norwegian, Finnish). You are open-minded, communicative and have a distinct service and customer orientation. A routine handling of the common MS Office programs and experience in using an ERP system round your profile.

Benefits

• Praxiserfahrung in einem hoch modernen und internationalen Umfeld
• Die Möglichkeit, Einblicke in spannende Projekte zu gewinnen und in einer positiven, kollegialen Arbeitsatmosphäre daran mitzuwirken
• Ein Arbeitsumfeld, das innovative Ideen und nachhaltige Ansätze begeistert aufnimmt und fördert
• Einen Paten und persönliche Ansprechpartner im Projekt oder Praktikum
• Individuelle Entwicklungsmöglichkeiten durch interne und externe Schulungen
• Gesundheitsprogramme, Mitarbeiterevents, Zuschüsse, Mitarbeitereinkauf u.v.m.