(Senior) Key Account Manager (f/m/x)

Seven Senders GmbH; Berlin; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

Company lunches

Corporate benefits platform

German language courses

Team events and celebrations

Job summary

Atlas Metrics is seeking a Key Account Manager to oversee key e-commerce accounts in Berlin. The role emphasizes strategic management and relationship building, requiring expertise in logistics and supply chain.

The ideal candidate should possess strong analytical skills and a deep understanding of the e-commerce sector. Fluent German and English are essential for success in this collaborative, hybrid work environment.

Qualifications

• Prior experience managing complex commercial relationships, particularly with high-growth customers.
• Deep understanding of logistics, supply chain management, and e-commerce.
• Strong affinity for numbers and data with analytical capabilities.
• Excellent storytelling skills for crafting compelling narratives.

Responsibilities

• Manage key e-commerce accounts with a strategic approach.
• Foster accountability for client relationships and profit/loss aspects.
• Ensure SLA adherence, monitor KPI variances, and evaluate customer satisfaction.
• Identify cross-selling and upselling opportunities.
• Develop sustainable, trust-based client relationships.

Skills

Analytical skills

Client relationship management

E-commerce knowledge

Logistics expertise

Data analysis

German proficiency (C1)

English proficiency (C1)

Education

Academic degree in business, logistics, or transportation

Job description

Company Description

At Seven Senders, we connect people and markets, making international shipping simple.

We are Europe’s leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally and reaching millions of consumers across borders. By combining cutting-edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep — whether speed or cost efficiency is the priority.

Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts. Today, we proudly work with clients such as Flaconi, Shop Apotheke, and Tamaris, shaping the future of European delivery together.

Job Description

Our Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills. We collaborate with our customers, understand their unique needs, and guide them in expanding their business horizons with our bespoke solutions and cutting-edge product innovations.

The essence of your role

• Managing key e-commerce accounts with a strategic, sales-driven approach.
• Fostering accountability for client relationships, including profit and loss aspects.
• Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting.
• Identifying and leading cross-selling and upselling opportunities from proposal to contract signing.
• Developing sustainable, trust-based client relationships to achieve high customer satisfaction.

Qualifications

This is what you need to succeed

• Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields.
• Deep understanding of logistics, supply chain management, and e-commerce.
• Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation.
• Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders.
• Proficient in both German and English (C1 or above), with excellent storytelling skills to craft compelling narratives and build strong client relationships.

Additional Information

What we offer:

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote‑office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses.

Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we’re inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.